Job Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

The Coordinator, Commercial Operations provides operational support of commercial priorities to senior leadership across the Raffles and Fairmont brands. The role combines executive-level operational management with meaningful involvement in sales, marketing, and commercial strategy work including initiatives, analytics, and cross-functional coordination. This role provides direct exposure to, and involvement in, commercial strategy, performance management and brand growth initiatives within a global luxury hospitality organization.

Critical Activities

· Manage complex executive calendars and schedules across time zones. Coordinates diverse commercial initiatives and tracks progress for Raffles and Fairmont.

· Synthesize commercial data for leadership.

· Ensures seamless communication across internal departments and external partners. Balances executive support with strategic commercial project involvement.

· Maintains professionalism and discretion with sensitive information and stakeholders.

Essential Duties and Responsibilities

Executive Operations and Leadership Enablement

• Manage the calendar, scheduling, and meeting coordination of senior commercial leadership across multiple time zones

• Arrange travel and prepare detailed briefing notes and pre-meeting materials

• Draft and manage correspondence, follow-up communications, and internal updates on behalf of leadership

• Act as a central point of accountability for tracking strategic initiatives and ensuring timely delivery of key milestones

• Maintain a clear view of priorities and ensure actions and commitments are tracked and followed through

• Prepare agendas, capture meeting notes, and distribute action items to the appropriate stakeholders. Provide in-office operations support to the overall receptionist function and facilities as needed.

Commercial Operations & Execution

• Own the development of executive-level of presentations, reporting decks, and materials for ownership, brand, and leadership meetings

• Lead defined workstreams within commercial initiatives, ensuring timely execution and measurable outcomes

• Own and maintain commercial performance dashboards and reporting frameworks used by senior leadership

• Analyze and synthesize hotel performance and commercial data, sales reporting, and budgets into clear, concise formats for actionable insights

• Partner with sales, marketing, revenue management, and operations teams to drive cross-functional alignment and commercial priorities and initiatives.

• Manage logistics for commercial meetings, conferences, and events including scheduling, preparation, and follow-up

• Contribute to continuous improvement of commercial processes, tools, and organizational effectiveness

Strategic Initiatives & Analytics

• Take ownership of defined project workstreams as directed — including opening trackers, owner presentation support, campaign coordination, and commercial reporting

• Conduct research and synthesize findings to support leadership decision-making

• Support the development and maintenance of tools, trackers, and frameworks that improve the efficiency and organization of the commercial team

• Assist in coordinating AI-related and technology initiatives as they arise within the commercial function

Qualifications

• 2–5 years of professional experience in a commercial, operational, or executive support environment — hospitality, consulting, luxury, agency, or media backgrounds are all relevant
• Strong organizational skills and ability to manage multiple competing priorities with accuracy and composure
• Excellent written and verbal communication skills, with the ability to produce polished, concise materials independently
• Experience working with data, reporting, or performance metrics in a business environment
• Commercially curious — an interest in how a luxury hospitality business operates beyond purely administrative responsibilities
• Experience supporting or contributing to cross-functional projects or strategic initiatives
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management or collaboration tools
• High degree of professionalism and discretion when working with or on behalf of senior executives
• Ability to synthesize complex information into clear summaries and presentations
• Self-motivated, solutions-oriented, and able to operate with a degree of independence

Applicants must be legally authorized to work in the United States at the time of application.

Additional Information

Salary Range: $84,000 - $104,000 USD

Full-time based in our New York Office