Job Description

To coordinate and ensure timely execution of cargo operations activities for the assigned area, including vessel load/discharge, terminal coordination, documentation, and stakeholder communication, while maintaining operational accuracy, compliance, and adherence to SLAs

1. Ensure task completion as per agreed SLA with Areas / Region

a. Arrange Load/Discharge (TBU / CBF)

• Check and trace pending containers
• Check customs status
• Check DG documentation and acceptance
• Review import discrepancies before vessel arrival
• Create and evaluate no-move status for containers
• Create and provide TBU
• Handle COD and late runner cases
• Update missing PT DG container numbers in FIS
• Insert container numbers and stowage position for DG cargo
• Maintain terminal dates
• Coordinate OOG handling and update E-forms as per guidelines
• Monitor cargo patrol and DG hold containers

b. Distribute Load/Discharge Information

• Share DG manifest
• Provide load/discharge information
• Share reefer manifest

c. Finalize Load/Discharge

• Prepare and submit manual TDR
• Validate planned vs actual load/discharge data
• Maintain round voyage actuals
• Obtain VIA/rotation number from terminal and customs

e. Organize Ad-hoc / Special Handlings

• Seal changes and reefer temperature deviations
• DG placard issue resolution
• Re-export and long-standing containers
• Monitor import evacuation within free time
• Ensure compliance with port, terminal, marine, and customs regulations
• Coordinate with partners and stakeholders for timely and accurate cargo data exchange
• Monitor and approve late gate requests as per protocols
• Maintain records of containers not in terminal, missing documents, and shortfall cases
• Track and update operational exceptions
• Generate and share reports (BB, DG manifests, empty containers, tank containers, etc.)
• Reconcile planned vs actual operations and identify discrepancies
• Maintain deadlines and cut-offs in FIS/workflow tools

Position KPIs

• LAB (Loaded as Booked)
• Process Accuracy & Timeliness
• Variable / Terminal-related costs

• Additional KPIs defined by CoE (Center of Excellence)

Communication / Organizational Skills

• Good communication and coordination skills
• Strong time management and organizational abilities

Values / Behaviors

• Positive, proactive “can-do” attitude
• Ability to work effectively under operational pressure
• Team-oriented mindset with ownership and accountability

• Graduate (minimum)
• 3 to 5 years of experience in transportation/cargo operations
• Strong knowledge of cargo operations and terminal processes
• Proficiency in business systems / IT tools used in operations