Job Description

Your experience matters

Mercy Youngstown Behavioral Health is operated jointly with Lifepoint Health and Mercy Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

How you’ll contribute:

The Office Coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. The Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as The Joint Commission standards for quality care. The Coordinator oversees the work performance of the non-clinical outpatient staff. The Coordinator oversees the office processes and procedures to ensure quality patient experience.

• Conducts audits and manages all aspects of the admission process to ensure accurate patient care tracking.
• Assists with completing pre‑admission documentation and gathering required assessments and surveys.
• Maintains therapeutic materials and updates program schedules per clinician direction.
• Coordinates patient group assignments and assists with daily operational workflow.
• Provides exceptional customer service to patients, families, referral sources, and stakeholders.
• Assists with capturing vital signs and urine drug screenings when required.
• Completes required reporting accurately and on time.
• Organizes, files, and maintains program documentation and records.
• Manages staff scheduling, monitors attendance, and ensures adequate program coverage.
• Conducts chart audits and collaborates with the treatment team to ensure compliance and follow‑up completion.
• Oversees scheduling of family sessions and clinical assessments within required timeframes.
• Maintains program data, prepares reports, assists with census tracking, and supports business office reporting needs.
• Cross‑trains in outpatient support functions such as Behavioral Health Technician and Transportation.
• Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.

Why Join Us:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

• Financial Protection & PTO Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development Ongoing learning and career advancement opportunities.

What we are looking for:

• High School Diploma/GED required.
• One year of experience working in a psychiatric health care facility preferred.
• CPR certification required within 30 days of employment and prior to any patient contact.
• De-escalation certification required within 30 days of employment and prior to any patient contact.

More about Mercy Youngstown:

Mercy Youngstown Behavioral Health is a 72-bed behavioral health hospital located in the Youngstown, OH area. We provide high-quality compassionate care for those facing mental health and addiction challenges. Programs include 24/7 crisis care and assessment, inpatient mental health and addiction treatment, Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) for adults age 18+.

EEOC Statement:

Mercy Youngstown Behavioral Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.