Job Description

The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States, representing manufacturers in every industrial sector and in all 50 states. The mission of the NAM is to be the voice for all manufacturing in the United States.

Job Title: AV/IT Support Coordinator
Division: Finance and Administration
Department: Information Technology
Reports To: Director, Information Technology
FLSA Status/Level: Non-Exempt/Associate
Location: DC HQ, required on-site 5 days per week

The AV/IT Support Coordinator is responsible for ensuring seamless audiovisual (AV) and meeting support for internal stakeholders. This includes managing, scheduling, and coordinating virtual meeting and webinar accounts for staff, as well as providing hands-on AV support for in-person meetings and events. The ideal candidate possesses the technical skills to produce webinars and meetings through a range of online meeting platforms, physically setting up AV components such as cameras and microphones in meeting spaces, handling the production of internal AV cameras and microphones during meetings, as well as experience planning for virtual events.

The position includes managing the day-to-day operations of the remote meetings platform, supporting program stakeholders, and the maintenance and operation of internal AV systems. In addition, this role will assist with IT Helpdesk functions, providing frontline tier one technical support to employees as needed.

Day-to-Day Responsibilities:

Webinar/Virtual & In-Person Meeting Management (75%)
• Provide setup, troubleshooting, and operational support for AV equipment in conference rooms, training rooms, and other meeting spaces
• Provide expertise and guidance in determining appropriate virtual platforms and serve as key operator during virtual events
• Ensure high-quality event experiences for speakers, attendees, and internal staff
• Work with program owners to coordinate logistics for all virtual and in-person events originating from HQ
• Ensure that in-person meetings, virtual meetings, and webinars reflect the organization’s branding and visual identity, in alignment with internal Communications Brand Strategy guidelines
• Serve as AV point person on the day of events to support internal and external participants
• Coordinate with program owners on the virtual webinar calendar and ensure no crossover or overlap
• Ensure all meeting spaces are equipped and functioning properly before scheduled meetings
• Assist staff with connecting to AV systems, including projectors, microphones, speakers, and video conferencing tools
• Provide basic troubleshooting and user support for virtual meeting platforms
• Educate staff on best practices for hosting virtual meetings and webinars
• Create new documentation and maintain/improve existing documentation, systems, and processes for webinar/virtual & in-person planning to ensure efficiency and continuous improvement
• Assist with transcripts, summaries, and video recordings as necessary
• Some before and after office hours, weekends, and travel may be required (less than 10%)

IT Helpdesk Support (25%)
• Serve as a first point of contact for IT support requests, troubleshooting hardware and software
• Provide support for common IT issues, including password resets, software installations, and basic network troubleshooting
• Document IT support requests and resolutions in the ticketing system

The above list of responsibilities is representative of the position and is not intended to limit or preclude other responsibilities and tasks that may be associated with or added to the position.

Supervisory Responsibilities:

• No direct reports
• Position may provide assistance, direction, and/or guidance to temp or other staff assisting with meeting production

Qualifications:
• A minimum of two years of experience with in-person AV and Webinar/Virtual meeting production or event planning experience is a plus
• Proficient in Webinar/Virtual Meeting Platforms including Teams and Zoom GoTo and WebEx experience is a plus
• Working knowledge of Windows and Mac operating systems, hardware, and basic IT support functions including troubleshooting hardware, software, and basic network issues
• Proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, Teams, and Word
• Strong collaboration and communication skills with the ability to interact professionally and courteously with individuals at all levels
• Demonstrated problem-solving ability with a solutions-oriented and innovative mindset
• Highly organized and reliable, with the ability to multitask, manage changing priorities, and deliver excellent customer service in a fast-paced, goal-driven environment
• Self-starter and strong team player able to work both independently and collaboratively
• Flexible with willingness to occasionally work evenings/weekends and travel to assigned events as needed
• Demonstrated professionalism, sound judgment, and commitment to excellence

Salary Range: $56,000 - $60,000 annually. This salary range represents a good-faith estimate of the lowest to the highest salary for this position. The final salary offered will be based on qualifications and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment
• This role is full-time, on-site, in HQ (DC) to support in-person meetings
• Occasional lifting of AV equipment and setup of meeting rooms is required

Equal Opportunity Employer

The National Association of Manufacturers is proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We welcome and celebrate everyone’s uniqueness here at the NAM. We provide equal opportunities to individuals regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with conviction histories, consistent with applicable federal, state and local law. At the NAM, we believe in Second Chances! The NAM is committed to offering equal employment opportunities to ALL. We only require that you have the qualifications, talent and passion to be successful in your role.

The NAM is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@nam.org

The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States and one of the nation’s most influential advocates for manufacturing. By joining the NAM, you become part of a spirited and dynamic team that is driven to succeed. We recognize and reward our staff with competitive pay and annual performance-based bonus programs. We offer an outstanding benefits package that includes health, dental, and vision insurance, life, short-term and long-term disability, flexible spending accounts, SmarTrip, and a 401(k) Salary Deferral plan with employer match and contributions, vacation and sick leave, complimentary on-site gym access and healthy snacks in the break room. Become part of a fast-paced team passionate about keeping the United States the world leader in manufacturing.

The NAM is an equal opportunity employer.