Job Description

COORDINATOR, ABILITIES MANAGEMENT

12-Month Term Certain

Victoria, Vancouver Lower Mainland or Vancouver Island

The Opportunity

At BC Ferries, we connect communities and shape coastal life every day. We are committed to supporting the health and well-being of our people so they can provide exceptional service to the communities we serve. We are currently seeking a Coordinator, Abilities Management to join our team and play a vital role in helping employees navigate illness, injury, and return-to-work planning.

As a Coordinator, Abilities Management, you will support employees, leaders, and union partners by administering sick leave and stay-onboard programs, and by coordinating straightforward case management for short-term illness. You will play a hands-on role in guiding employees through their recovery journey—helping them access early interventions, stay connected to their workplace, and return to work safely and successfully.

This is a unique opportunity to combine your case management expertise with your ability to build strong, supportive relationships. You will be part of a collaborative team that is passionate about fostering a culture of wellness, inclusion, and care.

The Role

Reporting to the Manager, Abilities Management, you add value and are energized by key areas of oversight such as:

• Assisting injured/ill employees in all aspects of their absence including early contact, case triage, initiation of sick plan, referral/connection to early intervention resources;
• Building relationships with employees when gathering information for assessment purposes and completes initial case record set up in HRIS and Disability Management software;
• Coordinating straight-forward disability management cases by working with the injured/ill employee on their absence including assessing, evaluating, and assisting the employee in managing their absences and by providing early intervention strategies;
• Responding to written and verbal inquiries in writing or by telephone, and prepare correspondence in a variety of formats (i.e. file notes, letters and reports) for claimants, physicians, providers of care, employers, etc.;
• Coordinating and facilitating return to work meetings with workers, worker representative groups, employers, insurers, and health care providers;
• Providing pro-active support to the on-going development and updating of Abilities Management and Stay Onboard programs;
• Supporting the research, development, and implementation of the Wellness Programs. Communicating with work sites to identify return to work opportunities for disabled workers;
• Maintaining general awareness of applicable legislation including Employment Standards Act (ESA), Human Rights Code, Occupational Health and Safety Regulation, Workers Compensation Act, Freedom if Information and Protection of Personal Privacy Act (FOIPPA), and ensure compliance within area of responsibility;
• Assisting Abilities management Advisor with providing education on return-to-work opportunities and disability management topics (i.e. duty to accommodate, gradual return to work design, etc.) to workers, worker representative groups, ER Teams, third-party adjudicators, and health care providers;
• Liaising with medical and other health care professionals to ensure accurate, timely and complete information to support sick leave claims and planning for return to work an/or accommodation;
• Interacting on a regular basis with third party providers (i.e. Canada Life, Sunlife, WorkSafe BC) and providing assistance and support with the disability administration requirements;
• Providing support in managing STIIP claims information and data administration in Cority Case management module;
• Performing a variety of clerical duties such as mail distribution, filing, copying, and collating documents (paper and electronic) to support the management of case files;
• Responsible for payment of invoices, tracking and reporting claim expenses, and completing cheque requisitions;

What you bring to the team

• A diploma or Bachelor’s Degree in business administration, human resources, ability management or related field
• 1-3 years of experience in disability management activities and return-to-work planning
• An equivalent combination of education and experience may be considered
• Knowledge and experience in the areas of human resources, disability management, case management, occupational health and safety, and rehabilitation
• Strong Understanding of labour relations issues relevant to health and wellness, workplace safety and disability management including extensive knowledge of employee benefits and compensation

Join us!

If this sounds like your next great career move, please submit your resume and cover letter online by May 25, 2026 by 11:59pm

Additional information

The target salary range is $49,400 - $61,800 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience, and internal equity.

"We connect communities and customers to people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants. However, only those selected for an interview will be contacted.