Location: Hattie Mae White
Department: Medicaid - A
Area:District Wide
Contract Months:12
Salary Range: $85,000.00 – $105,000.00
Academic Year: 26-27
The Coordinator 2 – Client Medicaid Services is a pivotal role responsible for ensuring the effective administration, compliance, and strategic operation of Medicaid and SHARS programs and special education data management systems across client districts. Acting as the primary liaison for superintendents, CFOs, special education directors, principals, managers, and SHARS providers, the Coordinator 2 manages complex administrative functions, maintains accurate records, monitors program compliance, and provides actionable data to optimize operations and maximize Medicaid revenue. This role drives program implementation delivers expert guidance and training on Medicaid regulations, e-SHARS system and special education data management systems use, and executes special projects that enhance departmental efficiency and stakeholder collaboration. Success in this position requires exceptional organizational skills, strong analytical and problem-solving abilities, superior communication and leadership, and a steadfas
1. Serves as a key leader and primary liaison for client districts, including large districts, and new districts, ensuring seamless operations, compliance, and program effectiveness. This role directs and coordinates all activities of the senior leadership team and the department, including planning, facilitating, and managing follow-ups from meetings, while overseeing SHARS program development and enforcing medical claiming and regulatory policies. The Coordinator 2 provides strategic oversight and support to assigned districts, ensuring adherence to Medicaid program compliance, billing, and audit requirements, while analyzing daily operations, resolving issues, and prioritizing initiatives to optimize performance. Responsible for training district administrators, clinicians, and health and related service providers on the e-SHARS billing system, Medicaid reimbursement programs, and compliance standards, to ensure consistent execution of departmental goals, regulatory compliance, and the delivery of high-qu
2. Leads and supports client districts in implementing school-based Medicaid programs, serving as the primary liaison to ensure compliance, optimize Medicaid revenue, and oversee SHARS operations. This role develops and delivers training on Medicaid regulations and the e-SHARS system, regularly traveling across Texas to provide guidance and support. Responsibilities include assessing infrastructure, monitoring operations, evaluating cloud-based data systems, implementing new programs, preparing stakeholder communications, and mentoring staff. The Coordinator 2 also assists new districts in building the infrastructure needed to launch Medicaid programs effectively. Combining strategic leadership, operational oversight, and hands-on support, this position ensures efficient, compliant, and high-quality services that advance the district’s mission and promote equitable outcomes for students.
3. Serves as the primary liaison for client district stakeholders, representing the department in critical meetings, including TEA, TMHP, and HHCS audits. Resolves district concerns by investigating issues, collaborating with teams, and working with administrators to set regulatory-compliant goals that maximize Medicaid revenue. Provides guidance, resources, and training to prevent recurring issues, improve client satisfaction, and strengthen operations. Ensures timely follow-up, maintains accurate records, and supports process improvements while ensuring full compliance with district, state, and federal regulations. This role combines leadership, problem-solving, and stakeholder engagement to drive departmental goals and optimize program outcomes.
4. Regularly engages with client districts through on-site visits and ongoing communication to gather feedback, assess program impact, and identify needs. Analyzes, interprets, and produces departmental reports to drive data-informed decisions and strategic program improvements. Oversees the integrity and accuracy of records and reporting to ensure full compliance with district, state, and federal requirements. Leads the collection, organization, and continual enhancement of program policies, operational data, and performance metrics to strengthen program infrastructure and optimize operational effectiveness. Conducts client district program audits to enforce adherence to policies and maintain regulatory compliance. Provides expert guidance on SHARS program operations and delivers targeted administrative support to advance departmental goals and outcomes.
5. Executes high-priority special projects for the department and district, coordinating with the Technology team and external contractors to upload data, analyze and resolve issues, and provide input on programming and system development for the online application. Facilitates effective communication regarding reported issues and system bugs, including reproducing errors, supporting system testing, and participating in quality assurance activities prior to software production releases. Additionally, analyzes district data and collaborates with third-party vendors to research and resolve technical data issues, ensuring accuracy, functionality, and optimal system performance.
6. Prepares and files required reports to ensure client districts compliance with state and federal Medicaid requirements, including mission-critical Medicaid , SHARS Cost Reports, Certification of Expended Funds (COEF) and Maintenance of Effort (MOE) compliance to USHHS Office of Inspector General (OIG) disclosures.
7. Maintains a proactive approach to audit readiness by monitoring internal controls, conducting periodic compliance assessments, and ensuring all documentation meets the highest standards for state and federal regulatory inspections. Ensures HISD’s contractual responsibilities under executed Interlocal Agreements with client districts are fulfilled through effective managerial oversight, defined spans of control, infrastructure development, variance analysis, comprehensive reporting, and consistent client communication. Prepares and submits required reports to support client district compliance with state and federal Medicaid regulations, including mission-critical deliverables such as SHARS Cost Reports, Certifications of Expended Funds (COEF), Maintenance of Effort (MOE) documentation, and disclosures to the U.S. HHS Office of Inspector General (OIG).
8. Leads and coordinates operational and administrative functions across departments through a unified calendar of weekly, monthly, and annual activities. Drives revenue optimization by managing client district eSHARS uploads, prescriptions, competency training, service log tracking, error resolution, and RMTS participant lists, ensuring strict compliance with district, state, and federal regulations.
9. Leads regular Medicaid compliance meetings, updating key stakeholders and addressing concerns, risks, and issues to ensure continuous adherence to program requirements. Supports client districts with SPED related compliance functions, including special education data management system integrations. Analyzes district-specific data to identify discrepancies and coordinates corrective actions while maintaining confidentiality and data integrity. Supports project management and progress monitoring by implementing district and department procedures and best practices. Monitors staffing needs within assigned client districts and collaborates with relevant district team members to address those needs, performing other job-related duties as assigned.
10. Cultivates strong relationships with client district stakeholders to enhance engagement, collaboration, and program success. Supports the planning and execution of marketing strategies for events, conferences, and campaigns, ensuring materials are timely, engaging, and aligned with department goals and district guidelines. Coordinates on-site event logistics, manages digital communications and social media content, and ensures all marketing materials meet department standards. Oversees project timelines, approvals, and deliverables, maintains internal and external communications, and prepares, updates, and implements Requests for Proposal (RFPs) for school-based Medicaid and related programs, and special education data management systems.
11. Performs other job-related duties as assigned.
Bachelor’s degree and Master’s Degree preferred
*Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.
At least 3 to 5 years
*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.
Proficient in Microsoft Office Suite, RFP Watch, Web Master Software, and social media platforms, with experience using office equipment such as computers and copiers. Demonstrates strong analytical, organizational, and interpersonal skills, with excellent communication abilities for facilitating meetings and effectively interacting with colleagues.
Work Leadership: Provides regular project management and team leadership, guiding groups of two or more employees. While not always holding formal supervisory responsibility, leadership includes monitoring work, providing guidance on escalated issues, and actively contributing to team tasks. At a higher level, provides strategic oversight for client districts, including project management, team leadership, and staff development.
Performs substantially complex and varied work, involving numerous significant variables and requiring careful planning, evaluation of complex issues, and negotiation of outcomes. Applies moderately complex procedures and technical guidelines, frequently exercising independent judgment to identify, select, and implement the most appropriate methods or solutions, especially in situations where standard approaches are inadequate. Leverages strong analytical skills and inductive thinking to devise innovative solutions and regularly provides recommendations to management on matters of significance to the department or division. Supervision is provided on an as-needed basis, typically consisting of guidance, coaching, and direction for complex projects, new duties, or evolving priorities.
Compiles and organizes data and financial figures, identifying requirements for departmental plans and budgets. Provides guidance and recommendations on budget development and participates in collaborative planning and budgeting processes.
Makes decisions with significant discretion, often providing recommendations that impact client districts. Regularly proposes innovative solutions, improves existing processes, and generates new ideas, while occasionally reviewing routine decisions made by others. Exercises judgment on both routine and complex matters, with some decisions requiring final approval.
Decisions range from moderate to substantial in impact, affecting departments, divisions, or the organization as a whole. They can influence satisfaction, operational efficiency, financial outcomes, relationships, and professional development. Errors may be serious and difficult to detect, potentially resulting in financial loss, project delays, or organizational disruption, though less critical decisions tend to have localized effects that are quickly identified and corrected within a single department or phase.
Collaborates with colleagues, customers, and senior staff to resolve complex problems, interpret policies, and provide initial screening or negotiations, while influencing outcomes and coordinating approvals on matters of divisional significance. Communicates technical direction, options, and results across departments and with stakeholders, ensuring alignment and effective decision-making from schools to central office and executive management.
Leads the resolution of highly sensitive and confidential issues, serving as a trusted advisor and actively engaging in customer decision-making by presenting alternatives, providing information, and applying persuasion and negotiation skills. Monitors and upholds customer service standards, promptly addressing complaints, inquiries, and requests, coordinating follow-up, and handling escalated issues from coworkers or subordinates to ensure timely and effective resolutions.
Work includes travel approximately 85% of the time. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 45 pounds.
Houston Independent School District is an equal opportunity employer.
The Houston Independent School District is the largest public school system in Texas and the eighth largest in the United States. Its schools are dedicated to giving every student the best possible education through an intensive core curriculum and specialized, challenging instructional and career programs. HISD is empowers students to become critical thinkers, visionary leaders, and active contributors in their community, fostering a pathway to success for limitless opportunities in a competitive global landscape.
