Job Description

Coordinated Response Service Worker (CRS)

Indigo Junction | Parkerville, WA Full-Time Position | SCHADS Award | Social and Community Services | Level 4

Make a Meaningful Difference in the Response to Family and Domestic Violence

At Indigo Junction, we believe everyone has the right to a safe place to live and grow. Through collaboration, advocacy, and trauma-informed practice, we support individuals and families experiencing crisis to achieve safety, stability, and independence.

We are seeking a passionate and experienced Coordinated Response Service Worker (CRS) to join our team. This is an opportunity to play a key role in strengthening the local response to Family and Domestic Violence (FDV) through collaboration, case coordination, stakeholder engagement, and advocacy.

Working alongside government and non-government agencies, you will contribute to a coordinated and effective service response that supports women, children, and families experiencing family and domestic violence.

About the Role

As the Coordinated Response Service Worker, you will work collaboratively with key stakeholders to improve service integration, strengthen referral pathways, and support best-practice responses to Family and Domestic Violence across the region.

Key responsibilities include:

• Providing information, referrals, advocacy, and support to women and children experiencing Family and Domestic Violence.
• Working within a Trauma Informed Care framework to support client safety and wellbeing.
• Facilitating collaboration between partner agencies and maintaining strong sector relationships.
• Acting as a key liaison between regional stakeholders and Family and Domestic Violence services.
• Monitoring and evaluating service practices, referral pathways, and coordinated response initiatives.
• Identifying service gaps and contributing to continuous improvement and sector development.
• Collecting and maintaining accurate data, case records, and reporting requirements.
• Assisting with funding reports, progress reports, and service outcomes reporting.
• Promoting awareness of Family and Domestic Violence issues within the community and service sector.
• Attending and facilitating meetings, workshops, and collaborative forums as required.

About You

You are a compassionate, organised, and relationship-focused professional who is committed to improving outcomes for individuals and families impacted by Family and Domestic Violence.

You will bring:

• Experience working with individuals and families experiencing Family and Domestic Violence.
• Strong understanding of Trauma Informed Care principles and strengths-based practice.
• Experience in case management, advocacy, referral, and support services.
• Knowledge of community, government, and specialist support services.
• The ability to build productive relationships and work collaboratively across multiple agencies.
• Excellent communication, interpersonal, negotiation, and advocacy skills.
• Strong organisational, record-keeping, and time-management skills.
• A commitment to empowerment, self-determination, and culturally safe practice.

Essential Requirements

• Tertiary qualification in Social Work, Community Services, Psychology, Human Services, or a related discipline.
• Minimum three years' relevant experience (or demonstrated equivalent experience).
• Current Working with Children Check.
• Current National Police Clearance.
• Current C Class Driver's Licence.
• Current First Aid Certificate (or willingness to obtain).

Why Join Indigo Junction?

• Be part of an organisation committed to creating positive social change.
• Join a passionate and supportive team dedicated to improving community outcomes.
• Opportunities for professional development and ongoing learning.
• Meaningful work that contributes directly to the safety and wellbeing of vulnerable individuals and families.
• Collaborative and values-driven workplace culture.
• The opportunity to influence and strengthen regional responses to Family and Domestic Violence.

Apply Now

If you are passionate about creating safer communities and supporting individuals impacted by Family and Domestic Violence, we would love to hear from you.

Submit your resume and cover letter outlining your experience and suitability for the role.

Indigo Junction is committed to building a diverse and inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and those with lived experience.