At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Customer Management
Patient Education
Professional
Bogotá, Distrito Capital, Colombia
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
#Li-Hybrid
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
We are searching for the best talent for Coordinador de Operaciones Patients Solutions to be in Bogotá.
The Patient Solutions Coordinator plays a key role in ensuring that Patient Education programs operate effectively, consistently, and in alignment with clearly defined strategic priorities.
This role supports the day‑to‑day execution of Patient Education programs by proactively detecting operational frictions, ensuring high standards of quality and compliance, and supporting the consolidation of data and KPIs that provide visibility into program performance. By translating operational execution into reliable data, the coordinator helps maintain a clear connection between strategy and execution, working in close alignment with the Senior Coordinator.
The position is ideal for someone who enjoys understanding how things work end‑to‑end, identifying where processes can run better, and ensuring that execution reflects the intended strategic focus.
Ensure Patient Education activities are carried out consistently within defined processes, standards, and governance, delivering dependable operational outcomes.
Perform quality checks and support documentation to meet regulatory, audit, and compliance requirements, ensuring accuracy and traceability in all activities.
Consolidate, validate, and maintain operational data and KPIs, contributing to clear visibility of program performance and execution effectiveness.
Detect deviations, inefficiencies, or execution gaps in day‑to‑day operations and escalate them through defined channels to prevent broader impact.
Help ensure that operational activities reflect defined strategic priorities, working in close alignment with the Senior Coordinator to translate focus into execution.
Review operational and patient‑related data to identify trends or signals that support better planning, execution, and continuous improvement.
Coordinate with internal teams and approved external partners to support smooth execution and timely delivery.
Support patient interactions through approved channels, respecting patients’ rights, privacy, and regulatory requirements at all times.
Act in accordance with Johnson & Johnson’s Credo and Leadership Imperatives in every interaction.
Analytical Reasoning, Analytics Insights, Business Behavior, Clinical Data Management, Cross-Functional Collaboration, Customer Support Operations, Customer Support Trends, Empathy, Ethical and Participant Safety Considerations, Execution Focus, Health Care Regulation, New Program Development, Patient Account Management, Patient Counseling, Patient Enrollment Standards and Regulations, Project Management, Verbal Expression
At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever.
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