Job Description

Follow up and respond to all messages related to Cargo Operations and transshipment issues as well as maintain a smooth and regular communication chain between Transshipment Management, TMCC, IDT and Customer Service staff in order to coordinate the best and fastest connection.

The role involves collaborating with various stakeholders to coordinate load, discharge, vessel finalization, and adherence to deadlines and cut-offs as well as maintenance of the same.

• Coordinate activities with many internal stakeholders, including Customer Service, Operations teams, and local authorities for escalation
• Review and verify cargo documentation, including container lists, missing documentation, dangerous goods (DG) acceptance, and customs status.
• Obtain overview on open transshipment requests and plan transshipment connection.
• Coordinate terminal haulage or off-dock storage during transshipment.
• Review accuracy of the feeder schedule created by GSC Scheduling andrequestany necessary changes.
• Monitor transshipment connection and rollover of transshipment units in case of misconnection.
• Create feeder Work Orders (WO) and submit WOs to the vendors.
• Create Transport exceptions as soon as known or lates upon departure of loading vessel. Inform the origin and destination offices additional charges incurred in transshipment ports to ensure additional expenses are recovered from the shipper or customer account.
• Coordinate with partners and stakeholders to ensure accurate and timely load and discharge information exchange.
• Prepare and update load lists, including container numbers, stowage positions, and DG information.
• Provide special cargo manifests as required and communicate any changes or additions to the load list.
• Monitor and approve late gate requests, ensuring compliance with established protocols.
• Maintain accurate records of containers not in the terminal, missing documentation, and containers that did not materialize (shortfall).
• Generate and share reports, including break bulk (BB) information, dangerous cargo manifests, empty container details, and tank container information.
• Collaborate with teams to reconcile planned versus actual load/discharge information and identify discrepancies.
• Generate load and discharge counts, providing accurate data for reporting purposes.
• Maintain and update deadlines and cut-offs in FIS/Workflow tool, ensuring adherence to schedules.
• Check blockage of custom-related issues and request the release of cargo after clearance

The RNA Coordinator cargo and transshipment planning and execution reports to the Supervisor Cargo and Transshipment planning and execution.

Position KPIs

• Loaded As Booked
• Cargo Operations Process Accuracy & Timeliness
• Feeder Work Orders
• Discrepancies
• Advancement Fulfillment
• T/S Dwell Time
• Renominations T/S Replanning Rate

• Assoicates Degree
• 2 years of experience in the Maritime Industry or the equivalent combination of education and experience preferred.
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports and terminals.
• Knows what type of equipment must be made available at what locations, depending on shipping schedules and types of goods shipped.
• Uses maps, atlases, and other geographic reference material. Knows where the nearest ports and terminals are to customers or can use references to find that information. Knows best mode of transportation for ground transport between customer and terminal.
• Understands specific customer’s goods, shipment requirements and practices.
• Understands the characteristics and capabilities of various carriers and knows where to locate special equipment needed and with whom Hapag-Lloyd contracts.

• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.

  Preferred, but not mandatory

Previous knowledge/experience of Hapag-Lloyd systems/FIS

This position is in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.