Job Description

Locations: Jacksonville, Florida

Categories: Office and Clerical

Req ID: 61376

Overview

Reports directly to the Practice Manager and serves as a key member of the clinic operations team. Responsible for scheduling patient appointments, interviewing patients to obtain accurate demographic and financial information, and completing the patient admission and registration process.

Obtains required patient signatures and documentation for billing and insurance purposes, verifies insurance information, and assists in resolving outstanding billing issues. Performs end-of-day reconciliation activities and compiles patient-related statistical data as needed.

Greets patients and visitors, announces patient arrivals, answers incoming telephone calls, and provides exceptional customer service. Acts as a liaison between patients, physicians, nurses, and other healthcare staff to ensure effective communication and a positive patient experience.

Additionally, this position is responsible for processing referral requests for all providers within the clinic, obtaining required referral and authorization approvals, and ensuring all necessary documentation is secured prior to services being rendered.

Qualifications

Education

• Required: High School Diploma or GED
• Preferred: N/A

Licensure/Certifications

• Required: None
• Preferred: Knowledge of ICD-9 and CPT coding. Completion of a medical terminology course is preferred but not required.

Experience

• Required: Minimum of two (2) years of experience in a clinical office, insurance, or healthcare-related setting with extensive patient registration, front desk, and/or insurance experience.
• Preferred: Two to four (2–4) years of clerical and customer service experience, preferably in a healthcare environment. Experience working with third-party payors and proficiency with computer systems for data entry and patient demographic review are preferred.

Required Skills and Competencies

• Knowledge of insurance plans, coverage guidelines, and verification processes.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making skills and ability to work independently with initiative.
• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Basic mathematical skills required for cashiering and payment processing.
• Proficiency in data entry and maintaining accurate records.
• Strong organizational skills with the ability to prioritize tasks and manage workflow effectively.
• Ability to remain professional and provide excellent customer service in stressful situations.
• Skilled in conflict resolution and problem-solving.

Patient Population Served

• All age groups

Supervisory Responsibility

• None

Budgetary Responsibility

• No budgetary responsibility.