Job Description
What you will be doing
- Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
- Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.
Qualifications
What we are looking for
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Proven customer service skills, including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to stand and walk for extended periods of time
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Location Description
625 Commercial Lp Building 2, San Marcos, Texas 78666
Near San Marcos Premium Outlets With a stay at Residence Inn by Marriott San Marcos in San Marcos, you'll be a 1-minute drive from San Marcos Premium Outlets and 9 minutes from Texas State University. This hotel is 13.6 mi (21.8 km) from Schlitterbahn New Braunfels Waterpark and 10.7 mi (17.3 km) from Gruene Hall. Stay in one of 117 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.
Location
San Marcos Residence Inn-AUSDM
