Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Renaissance Newport Beach can mean for you!
What you will have an opportunity to do:
About Renaissance Newport Beach:
Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employeebenefitsand our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as uniqueperkssuch as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Assistingin Leading Kitchen Operations for Property
• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence or determineappropriate replacementto fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•Utilizesinterpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making;demonstrateshonesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model todemonstrateappropriate behaviors
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure that guest service, operational needs and financialobjectivesare met.
•Establishesand maintains open, collaborative relationships with employees and ensures employees do the same within the team.
•Solicitsemployee feedback, utilizes an "open door" policy and reviews employee satisfaction results toidentifyand address employee problems or concerns.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
•Demonstratenew cooking techniques and equipmenttostaff.
Setting and Maintaining Goals for Culinary Function and Activities
• Develops and implements guidelines and control procedures forpurchasingand receiving areas.
•Establishesgoals including performance goals, budget goals, team goals, etc.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes,monitoringprocesses and procedures related to safety.
• Manages departmentcontrollableexpenses including food cost, supplies,uniformsand equipment.
•Participatesin the budgeting process for areas of responsibility.
• Knows and implements the brand's safety standards.
Ensuring Culinary Standards and Responsibilities are Met
• Provides direction for menu development.
•Monitorsthe quality of raw and cooked food products to ensure that standards are met.
•Determineshow food should bepresented, andcreate decorative food displays.
• Recognizes superior quality products,presentationsand flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employeesmaintainrequired food handling and sanitation certifications.
•Maintainspurchasing, receiving and food storage standards.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service
• Provides and supports service behaviors that areabove and beyondfor customer satisfaction and retention.
• Improves service by communicating andassistingindividuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customerson a daily basis
• Displays leadership in guest hospitality, exemplifies excellent customerserviceand creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
• Reviews comment cards, guest satisfactionresultsand other data toidentifyareas of improvement.
Managing and Conducting Human Resource Activities
•Identifiesthe developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ensures employees are treated fairly and equitably.
• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
• Administers the performance appraisal process for direct report managers.
• Interacts with the Banquet Chef and Catering department on trainingregardingfood knowledge and menu composition.
•Observesservice behaviors of employees and provides feedback to individuals and or managers.
• Manages employee progressive discipline procedures for areas of responsibility.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Additional Responsibilities
• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information andevaluatesresults to choose the best solution and solve problems.
PhysicalRequirements
Sufficient manual hand dexterityin order touse all kitchen equipment; knives, spoons, spatulas, tongs, slicers, etc.
Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of250 lbs.
Ability to stand and work continuously in confined spaces8-12 hours
Ability to perform duties within extreme temperature ranges-15to130degrees
Ability topush/pull/lift upto 50 lbsContinuously
Qualifications
Culinary Expertise Advanced culinary training or certification, with a strong understanding of various cooking techniques and cuisines
Leadership Skills Proven ability to lead and manage a team in a high-pressure environment.
Organizational Abilities Excellent organizational and time management skills to handle multiple projects simultaneously.
Communication Skills Strong verbal and written communication skills for effective interaction with staff and clients.
Experience Minimum of 5 years in a professional kitchen, with at least 2 years in a supervisory role.
What are we looking for?
Compensation:
$23.00
-
$24.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
