Job Description

FIRST LINE TECHNOLOGY

COO / INTEGRATOR

Do you thrive in high-velocity environments where your leadership turns noise into clarity and plans into progress? Are you the kind of operator who balances strategy with execution and helps leadership teams stay aligned? Do you want a role where your leadership directly shapes culture, performance, and the future of the organization? If you are a decisive, steady leader who knows how to challenge the status quo respectfully, we want to talk to you!

Our ideal COO / Integrator is/has:

• A disciplined closer – Turns commitments into completed Rocks and closed To-Dos. Once direction is established, executes fully, maintains momentum, and quickly addresses anything that stalls.
• A direct, accountable communicator – Communicates clearly and decisively and is comfortable addressing missed commitments at every level. Coaches’ others toward the expected standard and ensures accountability leads to action.
• Thrives in fast-paced, high-pressure environments – Remains composed under pressure, thinks quickly, and provides stability and focus when intensity rises.
• A strategic thinker with an execution mindset – Understands the big picture and can help sequence priorities toward long-term goals, while recognizing that the primary responsibility is executing the agreed-upon direction.
• Committed for the long run – Views this as a multi-year opportunity and is fully committed to First Line’s growth trajectory and onsite environment from the outset.

Our ideal COO / Integrator is the stabilizing force that helps First Line Technology run smoother, scale smarter, and stay aligned to what matters most. They will bring clarity to priorities, strengthen internal execution, and uphold the operational discipline needed in a mission-driven, high-performing company. This leader will be a trusted partner to the Visionary, ensuring strategy is translated into action across every department.

RESPONSIBILITIES

Leadership

• Drive EOS® execution by running L10s, facilitating quarterly and annual planning, setting Rocks, and holding the leadership team accountable.
• Translate vision into executable priorities, cascading direction clearly throughout the company.
• Serve as the operational counterweight to the Visionary, keeping focus, traction, and alignment strong.
• Champion culture and core values, reinforcing standards across all teams.
• Drive process improvement and operational scalability as the business grows or contracts.

Management

• Responsible for the success of the day-to-day operations across manufacturing, distribution, R&D services, and professional services.
• Manage cross-functional leaders and ensure smooth collaboration between departments.
• Oversee P&L performance, EBITDA, budgeting discipline, and financial health of the company.
• Lead ISO 9001 compliance across the organization, including internal/external audits and QMS upkeep.
• Oversee contract administration and delivery across vendors, partner companies, customers, and federal entities.
• Implement and refine the accountability chart, decision flow, and organizational structure.
• Optimize systems and tools that support operations, including ERP/MRP and broader tech stack alignment.

Accountability

• Hold leaders accountable to commitments, KPIs, timelines, and EOS scorecards.
• Enforce consequences when needed, addressing underperformance directly and professionally.
• Ensure quality-first execution across manufacturing, shipping, and service delivery.
• Monitor operational bottlenecks, solve issues quickly, and prevent recurring breakdowns.
• Maintain clarity on top priorities, ensuring the company stays focused and not distracted.

** This is an onsite, in-person, full-time role headquartered in Fredericksburg, VA, and requires relocation if not already local. This is a multi-year commitment — not a short-term or exploratory engagement. **

QUALIFICATIONS

Required

• 5+ years of senior/executive leadership experience, including leading leaders and managing teams of 5+ direct reports.
• 5+ years of full P&L and EBITDA ownership, with a demonstrated track record of driving significant revenue and profitability growth, ideally including $10M+ in revenue growth under their leadership.
• Experience leading EOS® or a comparable operating system, driving leadership cadence, priorities, performance, and accountability.
• Demonstrated ability to drive commitments through completion, with specific examples of closing the loop and delivering results—not simply developing plans.
• Manufacturing and/or distribution experience, with exposure to service or R&D functions.
• Proven project management experience in complex operational environments.

Preferred

• Hands-on EOS® experience, ideally having served in the Integrator seat, with direct ownership of the Accountability Chart, Rock-setting and execution, and organizational accountability.
• Experience managing government contracts (reporting, budget spend-down, and compliance).
• ERP/MRP system experience and comfort leading process infrastructure.
• Experience evaluating and improving tech stacks across sales, marketing, and operations.
• PMP certification.
• MBA completion.

Desired

• NetSuite experience.
• Product launch experience from concept to fielding.
• Experience working in entrepreneurial, high-growth companies.

THE COMPANY – FIRST LINE TECHNOLOGY

First Line Technology is a mission-driven organization building products and solutions that support people who serve others. The company operates with a premium, quality-first mindset and a disruptive innovation streak that keeps it ahead of the market. With hands-on ownership, strong customer reputation, and a tight team culture, First Line provides a rare blend of purpose, performance, and opportunity. Here, operations matter — and the leader of operations has real ownership to drive outcomes.

WHY WORK WITH US

• You’ll be empowered to try new things and influence real change.
• True team culture where your voice is heard.
• Hands-on environment with full ownership of all departments.
• Strong leadership support and genuine care for employees.
• We never compromise on quality or doing business the right way.
• Plenty of opportunities to build relationships and grow in your career.
• Leadership is committed to accountability, clarity, and building a sustainable rhythm.

OUR CORE VALUES

• We are mission-focused: Our top priority is the mission of our customers!
• We are one team: We work together to get the job done, regardless of role or department.
• We embrace challenges: First Line is built on overcoming challenges.
• We simplify the complex: First Line has products and services that are unique and simple in complex areas.
• We own it: We take the initiative to bring about positive results, proactively addressing challenges rather than waiting for others to act.

SALARY: $140K – $160K base salary, plus up to a 20% performance-based bonus tied to EBITDA, revenue, and gross profit.

BENEFITS: Healthcare, dental, vision, 401K (company match up to 5%), PTO, up to 11 paid holidays, professional development, company-sponsored events, company credit card for company related expenses.

If you want your operational leadership to directly impact lifesaving missions, then apply now!