Job Description

The Conversational AI Delivery Manager is responsible for overseeing the end-to-end delivery of Conversational AI projects (chatbots and voicebots), from implementation to continuous improvement. This role ensures that all projects are executed in alignment with quality standards, technical requirements, and strategic goals.

Key responsibilities include defining project objectives, managing timelines and resources, and coordinating cross-functional teams. The CAI Delivery Manager acts as the main point of contact for clients and internal stakeholders, ensuring transparent communication and alignment throughout the project lifecycle.

They monitor performance and KPIs, identify and mitigate risks, and drive continuous optimization to ensure long-term project success. Additionally, the Delivery Manager owns the project roadmap, ensuring strategic prioritization based on business impact, automation goals, and scalability.

Location & Work Hours

This is a remote role, candidates must reside and be legally authorized to work in LATAM. This role requires work within US timezone hours.

Job Responsibilities

• Follow the project setup plan, defining clear objectives and strategies
• Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers, among other profiles
• Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
• Identify and mitigate project risks, developing contingency strategies
• Engage and regularly communicate with relevant project stakeholders
• Collect and document customer requirements and project documentations
• Maintain effective communication with the client to ensure business needs are met. This role is the main responsible for customer facing when related to Conversational AI project production
• Ensure that the project is delivered on time and within client-approved constraints, following the timeline and keeping it updated
• Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
• Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
• Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
• Present status, tracking project performance and KPIs, delivery health, and future optimization paths
• Support backlog prioritization, helping the team define what gets tackled in each sprint
• Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates
• Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets

Skills and Qualifications

• Strong leadership and interpersonal skills
• Excellent communication and presentation skills
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
• Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
• Experience with client-facing roles
• Ability to work under pressure and meet tight deadlines
• Strong organizational and time management skills
• Proficient in Excel and PowerPoint
• Data-driven mindset
• Fluent in written and spoken English (C1 level minimum).
• A proactive attitude, with a passion for learning and keeping up with the latest industry trends
• Familiarity with project management software (e.g., Jira, Smartsheet)
• A collaborative team player who can also work independently with minimal supervision
• Experience in chatbot and voicebot project using Cognigy or LLM tools.

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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