BD

Conversational AI Delivery Engineer

BD  •  Republic of India (Onsite)  •  2 hours ago
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Job Description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Key Responsibilities:

  • Develop and maintain Conversational AI solutions, ensuring stability and adherence to defined standards.
  • Apply NLU tuning (e.g., utterances, intents, entities) to improve bot performance and user experience.
  • Contribute to the design and maintenance of Conversational flows, integrations, system diagrams, and technical documentation.
  • Support the identification and documentation of business requirements in collaboration with Business Analysts and Product team members.
  • Collaborate with other developers and engineers, and share knowledge and provide guidance to junior team members as appropriate.
  • Support DevOps practices for Conversational AI systems by following established CI/CD and release processes.
  • Assist with deployments across environments and support release activities.
  • Support troubleshooting of deployment issues and system performance.
  • Contribute to defect investigation and root cause analysis, and help apply corrective actions to existing projects.
  • Ensure solutions include required logging, monitoring, and diagnostic features.
  • Use testing tools to execute functional, regression, integration, and usability tests.
  • Review analytics and telemetry data to help identify defects or improvement opportunities.
  • Support maintenance and updates of dashboards and analytics pipelines.
  • Work closely with Operations, Product, and Delivery team members to support successful solution delivery.
  • Support UAT activities with business stakeholders by addressing defects and incorporating feedback to ensure proper validation of solutions.
  • Continuously develop technical and domain knowledge in Conversational AI delivery and platform practices.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
  • 3+ years of experience in software delivery, DevOps, or Conversational AI-related roles.
  • Familiarity with CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jira).
  • Experience with Conversational AI platforms (e.g., Microsoft Copilot Studio, Dialogflow, Amelia).
  • Basic understanding of software delivery, testing, and release processes.
  • Advanced English proficiency

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

IND Bengaluru - Technology Campus

Additional Locations

Work Shift

BD

About BD

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its more than 70,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. For more information on BD, please visit bd.com.

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Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Franklin Lakes, New Jersey
Year Founded
Unknown
Website
bd.com
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