Job Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Audio-Visual Tech – Banquets

Kalahari Resorts & Conventions is seeking anAudio-Visual Tech – Banquets. In this role, you willsetup of all functions that require audio visual equipment. To ensure accurate tracking of equipment, protecting and caring for assets and serve as a consultant for sales regarding audio visual needs of future bookings.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’llassist the Banquet Team to operate in a “for-profit” environment as well as ensure guest service is beyond expectations so that the Resort will meet and/or exceed budgeted expectations.

This is an hourly wage role

Key Responsibilities 

• Set-up and teardown of audio-visual equipment for assigned functions and events

• Provide audio visual/technical consultation to sales managers and meeting planners/customers regarding advice for future bookings and audio-visual needs when requested.

• Solve, rectify and mediate all guest complaints and maintain guest complaint reports

• Maintain the highest quality of service related to all banquet and meetings service

• Assist with completion of all forms within the department (guest complaints, lost business, weekly recaps, contracts, proposals, banquet checks, etc.)

What We’re Looking For 

• Bachelor’s degree in hotel management andor Information Technology is helpful. High school diploma or equivalent is required

• General knowledge of the practices and procedures of a convention center, hotel conference services and/or banquet department

• A leadership style rooted in collaboration, respect, and service to others. 

• Also able to operate in-house equipment such as telephone systems, internet, Muzaksystem, sound, lighting and computer equipment

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 

• 401(k) matching, paid time off, and holiday compensation 

• Health, dental, and vision coverage for full-time associates 

• Employee appreciation events, discounts, and perks at all resorts 

• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.