Job Description

The Controls Scrum Master will facilitate Agile delivery for the Americas controls application teams. This role will support multiple cross-functional teams across Mexico and US locations, ensuring effective adoption of Scrum and Kanban methodologies while removing impediments to team productivity and delivery excellence. This position plays a critical role in the Americas regional controls organization, enabling teams to deliver high-quality controls applications for multiple product lines (DX, EDGE/CRV) while maintaining strong coordination with global Product Owners and technical leadership.

This position will be based onsite at Vertiv's Monterrey, MX - Apodaca location.

RESPONSIBILITIES

Agile Facilitation (40%)

• Scrum (NPDi): Facilitate daily stand-ups, sprint planning, reviews, retrospectives; coach on story estimation and Definition of Done
• Kanban (ETO): Establish boards and backlogs, enforce WIP limits, monitor lead/cycle time, optimize flow efficiency
• Drive continuous improvement through retrospectives and Agile best practices

Impediment Removal & Team Support (25%)

• Proactively identify and remove blockers; escalate organizational issues
• Coordinate cross-team dependencies and resource needs
• Maintain and propose tools, and generate metrics dashboards
• Support onboarding and knowledge transfer between Mexico and US teams

Stakeholder Communication (20%)

• Provide sprint status updates and delivery risk reports
• Coordinate with Scrum Masters in other regions and functional areas
• Support Product Owner in multi-team backlog management
• Facilitate demos and sprint reviews with Product Line stakeholders

Team Development & Coaching (15%)

• Coach teams on Agile principles, Scrum values, and Kanban practices
• Foster collaboration, transparency, and continuous improvement of culture

QUALIFICATIONS

Experience:

• 3+ years as Scrum Master/Agile Coach in software development
• 5+ years total in software development, project management, or technical program management
• Preferred Embedded systems, firmware, or controls development experience

Certifications

• Preferred Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II)
• Preferred Kanban Management Professional (KMP), SAFe Scrum Master (SSM)

Skills:

• Expert facilitation and Agile coaching abilities
• Strong communication (English required, Spanish preferred)
• Experience with Agile/Scrum tools
• Metrics-driven (velocity, burndown, lead time analysis)
• Comfortable with distributed teams across time zones

Personal Attributes:

• Servant leadership mindset; puts team needs first
• Empathy and active listening; builds trust
• Resilience under pressure; maintains team morale
• Cultural sensitivity in multicultural environments

PHYSICAL & ENVIRONMENTAL DEMANDS

• Required to work in the office, hours may vary but early morning availability is preferred due to time zone difference

TIME TRAVEL REQUIRED

• 10% including international travel

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $8.0 billion in sales, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

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