Job Description

We're looking for an experienced Operational Controls Review Manager to lead a review of customer fee charging and interest processes across our products, systems and business areas. This is a delivery focused role where you'll assess our current control environment, identify opportunities for improvement and make practical recommendations that strengthen governance and support future audit readiness.

This is an excellent opportunity for someone who enjoys bringing structure to complex environments, working independently and collaborating with stakeholders across the business to drive meaningful change.

What you'll be doing:

• Lead a review of customer fee charging and interest processes across agreed products, systems and teams.
• Map end-to-end processes, documenting activities, systems, risks, controls and ownership.
• Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
• Identify control gaps, weaknesses, duplication and inconsistent ways of working.
• Produce clear findings and a prioritised action plan with practical recommendations to improve controls, governance and oversight.
• Build strong relationships across the business to gather information, challenge constructively and drive progress.

About you:

You'll be an experienced operational controls, risk or internal audit professional with a track record of reviewing complex processes and delivering practical improvements within a regulated financial services environment.

You'll have:

• Strong experience in process mapping, control assurance or internal audit.
• A good understanding of recognised control frameworks, such as COSO or ISO 31000, and experience assessing the design effectiveness of controls.
• The ability to analyse end-to-end processes, identify risks, control gaps and opportunities for improvement.
• Excellent stakeholder management and communication skills, with the confidence to influence and challenge constructively.
• Strong analytical, problem-solving and documentation skills, with excellent attention to detail.
• A proactive, self-sufficient approach and the ability to work independently while collaborating with subject matter experts.
• Experience within financial services is essential, ideally with exposure to investment platforms, pensions, customer fee charging, pricing, revenue assurance or reconciliations.
• Strong Microsoft Excel and Microsoft Office skills. Experience with process mapping or workflow documentation tools, or Power BI, would be advantageous.

What you'll deliver:

• End-to-end process maps for in-scope fee charging and interest processes.
• An assessment of the current control framework and its effectiveness.
• A clear summary of control gaps, weaknesses, duplication and areas of risk.
• A prioritised action plan with practical recommendations to strengthen controls, improve ownership and monitoring, and support future audit readiness.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

• Competitive starting salary
• 27 days holiday, increasing with service + buy/sell scheme + bank holidays
• 8% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role can be based in London or Manchester.

For new starters, there is an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.

Qualifications