Citi

Controls Execution Manager (UAE Nationals only) - DUBAI

Citi  •  Dubai, AE (Onsite)  •  2 hours ago
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Job Description

Role Purpose

The Sales Controls Execution Associate supports sales governance, surveillance, control testing, and business administration activities. The role requires strong analytical skills and business acumen to execute control assessments, identify emerging risks and trends, drive corrective actions, and support vendor governance and sales monitoring programs.

Key Responsibilities

  • Execute Manager's Control Assessments (Risk & Controls Self Assessment), Standard Periodic Testing, Control Design Assessment (CDA) and self-assessments, ensuring timely completion, quality reviews, and remediation tracking.
  • Conduct data analysis to identify trends, control gaps, and opportunities to strengthen the sales surveillance framework.
  • Perform sales surveillance reviews including mystery shopping activities in accordance with regulatory and internal requirements.
  • Ensure surveillance sampling and monitoring activities are executed in line with country and regional procedures.
  • Track, monitor, and support closure of issues and corrective action plans.
  • Manage and support the in-country sales practice review program.
  • Prepare MIS, dashboards, presentations, and monthly updates for senior management on sales controls and surveillance outcomes.
  • Support vendor governance activities, including KPI monitoring, payment tracking, performance reviews, and service oversight.
  • Assist with transition initiatives, special projects, resource planning, and other business support activities.
  • Partner with Sales, Compliance, Risk, and Operations teams to strengthen control effectiveness and governance standards.

Qualifications & Experience

  • Bachelor's degree in Business, Finance, Risk Management, or a related discipline.
  • 3-5 years of experience in audit, operations, controls, surveillance, risk, compliance or similar fields
  • Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
  • Strong analytical, reporting, and stakeholder management skills.
  • Proficiency in Excel, PowerPoint, AI and data analysis tools.

Additional Requirements

  • Strong understanding of risk and control principles, issue management, and regulatory compliance requirements.
  • Ability to adapt to emerging regulatory and controls environment
  • Pro-actively identify areas of focus and enhancements

Risk & Control Accountability

Demonstrate sound risk judgment and ensure compliance with applicable laws, regulations, policies, and procedures.

Execute key controls requirements and support the protection of the firm's reputation, clients, and assets through effective governance and surveillance practices.

Qualifications & Experience

  • Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related discipline.
  • 3-5 years of relevant experience in controls, surveillance, risk management, compliance, audit, operations, or sales governance.
  • Experience working with outsourced vendors, governance frameworks, transition projects, and KPI management.
  • Strong analytical, reporting, problem-solving, and stakeholder management skills.
  • Proficiency in Excel, PowerPoint, and data analysis tools.

Preferred Background:

  • Candidates with experience in Operations, Internal Audit, Risk & Controls, Business Monitoring, or Compliance functions are preferred.
  • Prior experience with consulting firms (e.g., Big 4 or similar advisory organizations) in audit, controls testing, risk advisory, or operational excellence engagements will be an advantage.
  • Exposure to financial services, consulting, sales governance, or regulatory environments is desirable.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.

Citi

About Citi

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

For information on Citi’s commitment to privacy, visit on.citi/privacy.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
New York, New York
Year Founded
1812
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