KION Group

Controls Engineer Tech Support (Night Shift)

KION Group  •  $65k - $140k/yr  •  Grand Rapids, MI (Onsite)  •  57 minutes ago
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Job Description

Dematic Corp. has a need for a Controls Engineer in Dematic's Lifecycle Solutions Services (LSS) Technical Support group. The successful candidates will have experience working in the Material Handling industry and directly working with customers remotely using schematics and PLC logic to find, isolate, and resolve system problems.

We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 to $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in This Role:

  • Use electrical schematics, control drawings, system documentation, material specifications, and other technical resources to troubleshoot PLC-controlled equipment.
  • Provide remote and occasional onsite technical support for semi-complex automated material handling systems that integrate electrical hardware, controls, industrial computing, networking, and application software.
  • Maintain accurate and timely documentation of troubleshooting activities, findings, customer communications, actions taken, escalations, and final resolutions within the designated ticketing system.
  • Collaborate with customers, engineering, field service, parts, and other technical resources to resolve issues requiring additional expertise, escalation, or onsite support.
  • Identify and recommend opportunities to improve system reliability, troubleshooting efficiency, service processes, cost effectiveness, and overall customer satisfaction.
  • Travel approximately 20–30% to customer locations as required.
  • Provide occasional on-call weekend and after-hours support.

What We Are Looking For:

  • Bachelor's Degree in a related field or equivalent experience.
  • 1+ year's experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley and Schneider PLC controls platforms.
  • Expertise in controls hardware troubleshooting.
  • Proficiency in electrical troubleshooting.
  • Strong Customer Service mentality.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively within a team environment.
KION Group

About KION Group

Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.

Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.

Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.

With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.

KION is the architect of global, regional and local supply chains. Our brands are well established:

Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.

As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.

You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Frankfurt/Main, DE
Year Founded
2006
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