Job Description

Overview

Salary Range: $77,920-$123,807

Position Summary

The Control Tower Exports Manager oversees daily Export/Origin operations of the Order Management team within the Supply Chain Solutions Group. This role leads a high‑performing team, drives process excellence, and ensures consistent execution of client PO booking activities.

Responsibilities

Essential Duties and Responsibilities

Operations & People Leadership

• Oversee daily export/origin workflow and align team capacity with volume.
• Improve process efficiency, workflow management, and milestone governance.
• Monitor dashboards and exception reports to ensure compliance.
• Establish clear communication protocols for client transparency and issue resolution.
• Conduct performance reviews and provide recommendations on coaching, hiring, and corrective actions.
• Maintain standard operating procedures and establish clear roles and responsibilities within the team.

Process Management & Innovation

• Identify and implement process improvements to enhance service quality.
• Serve as subject matter expert for systems and processes; support demos and training.
• Lead change management for new software, system enhancements, and SOP updates.
• Support sales and client engagement by demonstrating operational expertise.
• Promote a culture of innovation and openness to new approaches.

Relationship Management & Training

• Manage relationships with client contacts and internal Business Development and Account Management.
• Support client business reviews preparations and account performance discussions.
• Resolve customer issues proactively and understand when to escalate a customer concern to management.
• Use performance metrics to identify and mitigate supply chain risks.
• Lead onboarding and training for new clients, new origins, and vendors.
• Build a high‑performance culture through continuous training and development.

Qualifications

• Bachelor’s degree preferred, plus five - or more years of global logistics experience with at least three years of managerial responsibilities or an equivalent combination of education and experience is required.
• Ability to identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develops alternative solutions.
• Must possess excellent customer service and communication skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Ability to manage multi-faceted operational demands, leveraging strong organizational logic to stabilize workflows, maximize resource utilization.
• Exhibit structured, data-driven judgment to navigate fast moving supply chain exceptions and apply strong critical thinking and root cause analysis to make swift, accurate decisions that preserve departmental velocity and uphold client SLAs
• Leverage strong communication logic to write reports, business correspondence, and procedure manuals.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.