Aramex

Control Tower Executive

Aramex  •  6th of October City, EG (Onsite)  •  1 day ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Purpose of the Job

Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met.

  • Create and update operational dashboards to track KPIs and daily performance.
  • Prepare dashboard reports to support operations monitoring and follow up.
  • Validate dashboard data using WMS, TMS, and operational system records.
  • Highlight performance gaps and escalate observations to the direct supervisor.
  • Share dashboard summaries and performance reports with internal stakeholders as required.
  • Support Control Tower visibility by maintaining shipment and exception tracking dashboards.
  • Coordinate with relevant teams to collect required data for dashboard updates

Job Requirements - Experience and Education

  • Bachelor’s degree in business or related fields.
  • 1-2 years of relevant experience in Customer Service
  • Proficiency in English Communication.
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook).
  • Strong communication skills and interpersonal skills.
  • Ability to manage difficult or angry customers.
  • Strong Time management Skills and Problem-solving skills.
  • Business writing skills (responses to customers, procedures, standards... etc.)

Leadership Behaviors

Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus

Skills

Communication Skills
Attention To Details
Problem Solving
Teamwork
Analytical Thinking
Aramex

About Aramex

Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.

With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:

• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).

• Domestic Express

• Freight Forwarding

• Logistics & Supply Chain Solutions

Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.

For more information, please visit us: www.aramex.com

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
1982
Social Media