Job Description

Join Hilton Grand Vacations at The Boulevard in Las Vegas as a Control Room Officer and become part of a team dedicated to delivering exceptional vacation experiences. As a leader in vacation ownership, we pride ourselves on creating memorable stays for our guests while offering team members rewarding career growth opportunities in a positive, service-focused environment.

Located on the north end of the iconic Las Vegas Strip, The Boulevard is a stunning 1,228-room resort featuring spacious multi-bedroom suites, contemporary design, and world-class amenities. If you're ready to grow your career with an industry-leading hospitality brand, we'd love to hear from you.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include

As a Control Room Officer, you will play a key role in maintaining a safe, secure, and welcoming environment for our guests, owners, and team members. This position is responsible for coordinating security communications, monitoring alarm systems, and supporting the operation and maintenance of life safety and security equipment. Success in this role requires a commitment to delivering exceptional service and exemplifying our Inspired Hospitality culture at all times.

Key Responsibilities:

• Coordinate and dispatch Security Officers in response to incidents, emergencies, guest requests, and service-related situations.
• Create daily assignments and rotations, ensuring team members have the direction and equipment needed to perform their duties effectively.
• Document incidents, accidents, emergencies, and security-related activities, including collecting statements and maintaining accurate records and logs.
• Monitor alarm panels and life safety systems, responding appropriately in accordance with Hilton standard operating procedures
• Serve as the central communications hub, receiving and prioritizing calls from guests, team members, and vendors while dispatching Security personnel as needed.
• Assist guests with questions, requests, and service needs while ensuring a professional and courteous experience.
• Coordinate emergency communications and notifications, partnering with hotel leadership and emergency responders to facilitate timely and effective action.
• Maintain key control procedures and ensure compliance with company policies, standards, and security protocols.
• Prepare daily activity logs and weekly reports for Security leadership.
• Arrange for repairs and maintenance of security and life safety equipment to support operational readiness.
• Communicate with hotel departments to coordinate responses to guest service requests, emergencies, and operational needs.
• Perform additional duties and special projects as assigned by management.

Qualifications:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 1-3 Years of Security & Hospitality experience.
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire.
• Active State of Nevada Guard Card or ability to acquire one within 30-days of hire.
• Active State of Nevada Alcohol Awareness Card or ability to acquire on within 30 days of hire.

Preferred, but not required:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities Include

As a Control Room Officer, you will play a key role in maintaining a safe, secure, and welcoming environment for our guests, owners, and team members. This position is responsible for coordinating security communications, monitoring alarm systems, and supporting the operation and maintenance of life safety and security equipment. Success in this role requires a commitment to delivering exceptional service and exemplifying our Inspired Hospitality culture at all times.

Key Responsibilities:

• Coordinate and dispatch Security Officers in response to incidents, emergencies, guest requests, and service-related situations.
• Create daily assignments and rotations, ensuring team members have the direction and equipment needed to perform their duties effectively.
• Document incidents, accidents, emergencies, and security-related activities, including collecting statements and maintaining accurate records and logs.
• Monitor alarm panels and life safety systems, responding appropriately in accordance with Hilton standard operating procedures
• Serve as the central communications hub, receiving and prioritizing calls from guests, team members, and vendors while dispatching Security personnel as needed.
• Assist guests with questions, requests, and service needs while ensuring a professional and courteous experience.
• Coordinate emergency communications and notifications, partnering with hotel leadership and emergency responders to facilitate timely and effective action.
• Maintain key control procedures and ensure compliance with company policies, standards, and security protocols.
• Prepare daily activity logs and weekly reports for Security leadership.
• Arrange for repairs and maintenance of security and life safety equipment to support operational readiness.
• Communicate with hotel departments to coordinate responses to guest service requests, emergencies, and operational needs.
• Perform additional duties and special projects as assigned by management.

Qualifications:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 1-3 Years of Security & Hospitality experience.
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire.
• Active State of Nevada Guard Card or ability to acquire one within 30-days of hire.
• Active State of Nevada Alcohol Awareness Card or ability to acquire on within 30 days of hire.

Preferred, but not required:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.