Job Description

About the role

Title – Control Room Operator

Pay Rate – £13.31

Location – Ipswich

Shift Timings – Full Time, Variable Hours

This position will be based at an Operations Control Room in Ipswich, working one of several shift patterns (approx 56 hours per week):

Option 1

· 4 Days 4 Off and 4 Nights

· 12-hour shifts – 56 hours a week

Option 2

· 4 Days 2 Off and 4 Nights

· 12-hour shifts – 42 hours a week

Our structured shift patterns provide regular planned time away from work, offering a predictable rota and improved work-life balance compared with traditional working weeks.

As part of your role, your key responsibilities will include, but are not limited to:

• Coordinate and manage responses to incidents, emergencies, and alarm activations.
• Act as the central point of contact for all operational and security-related matters during your shift.
• Maintain regular communication with mobile response officers, site teams, and clients.
• Record incidents, operational activity, and shift updates accurately within control room systems.
• Provide timely updates and reports to clients regarding site activities and incident responses.
• Monitor operations and ensure compliance with company procedures, policies, and industry standards.
• Support the efficient running of the control room to maintain the highest levels of service delivery.

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Strong communication and organisational skills.
• Ability to multitask and remain calm under pressure.
• Good IT skills and confidence using computer-based systems.
• Ability to accurately record information and maintain detailed records.
• Flexibility to work 12-hour shifts, including days, nights, weekends and bank holidays.

Desirable:

• Valid SIA Licence CCTV
• Previous experience within a control room, operations, customer service, contact centre, dispatch, monitoring or security environment.
• Experience coordinating people, resources or incident responses.
• Experience using security, monitoring, scheduling or workforce management software.

Please note this role requires transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.

• Clear career progression opportunities into Control Room Supervision, Operations Management, Contract Management and Security Operations Leadership roles.
• Ongoing training, development and support to enhance your skills and advance your career.
• The opportunity to work within a professional, technology-led operational environment.
• A supportive and collaborative team culture.
• The chance to work alongside experienced colleagues and industry professionals.
• A varied and rewarding role where your contribution genuinely makes a difference every day.
• Reward and recognition schemes.
• Employee Savings App.
• 24-hour Online GP service.
• WeCare Employee Assistance Programme.

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.