Job Description

Control Room Operator

Key Responsibilities:

• Property Security Monitoring: Always ensure the security of the estate by monitoring CCTV surveillance and responding appropriately to any breaches.
• Incident Reporting: Accurately document and report all incidents using the established procedures and maintain proper decorum.
• Access Control: Manage the issuance of security keys and passes to staff and visitors as required.
• Policy Adherence: Ensure compliance with all company policies, including Health and Safety regulations as mandated by the Health and Safety at Work Act 1974.
• Standard Operating Procedures: Follow the standard operating procedures for all tasks and responsibilities.
• Professional Conduct: Maintain a professional demeanour while performing all duties, with a focus on confidentiality.
• Collaboration: Work closely with colleagues and supervisors to deliver an efficient and effective service to the client.
• Operational Support: Provide coverage for colleagues during absences and perform any additional duties as requested by the management.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Experience in a security capacity, i.e. control room, CCTV.
• Experience in the provision of security surveillance using CCTV.
• Highly computer literate (Microsoft Office).
• Have a SIA CCTV licence