We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities:
Deliver excellent customer service by efficiently listening and addressing the customers' needs
Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
Ensure proper documentation and safeguarding of customer database
Develop strategies and provide seamless customer support
Job Requirements:
Have relevant working experience in customer services
Able to work on shift (morning and night shift)
Fluent in Bahasa Malaysia and English, both written and verbal.
Good phone etiquette and able to multitask.
Vibrant Character with a positive attitude
Fresh grads are welcome to apply
Employee Benefit
Near LRT station (Abdullah Hukum)
Unlimited Medical Outpatient Benefit
Insurances Coverage
Start with 15 days AL
New-born Baby Gift up to RM200
Flexible Benefit
Performance Bonus (Yearly)
Dental Coverage
KPI Incentive RM400
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.
Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
