Job Description

We’re looking for a Control Oversight Manager to join our GRC team at MBPS. In this role, you are expected to support a wide range of projects and operational processes. Lead the control testing, development, and enhancement of processes and controls to drive efficient, effective workflows while ensuring alignment with all company policies and regulatory standards. This role spans a wide range of responsibilities, including but not limited to control testing, RCSA execution, risk mediation, audit support, monthly reporting, process improvement, procedure creation, project coordination, and other Operations Governance initiatives to risk and controls governance within the Operations division.

Position Responsibilities:

• Perform internal control testing for RCSA, Operational Risk and Resilience Oversight, quality assurance, and audit activities
• Design and implement new controls and tests to address audit-identified risk areas
• Analyze processes and controls using data analytics to identify gaps, trends, and remediation needs
• Recommend system enhancements and operational improvements to increase efficiency and strengthen risk governance
• Troubleshoot and resolve complex operational and control-related issues
• Drive continuous improvement of business processes and controls
• Act as an internal subject matter expert (SME) for escalations, consulting, and problem-solving
• Serve as liaison for departmental and cross-functional initiatives and projects
• Collaborate with stakeholders to facilitate issue resolution and corrective actions
• Coordinate research and responses for compliance monitoring, internal reviews, and external audits
• Oversee review and updates of procedures including Disaster Recovery, Business Continuity, Records Management, and Privacy
• Ensure integrity of processing and workflows through cross-department collaboration
• Maintain and manage the department’s procedures and documentation library, ensuring accuracy and currency

Required Qualifications:

• Experience in internal, external, or operational audit
• Strong knowledge of risk management, RCSA frameworks, and control testing
• At least bachelor’s degree or post‑secondary education of any course
• Proficiency in Microsoft Office applications

Preferred Qualifications:

• Strong organizational, time management, and presentation skills
• Project management capability, including familiarity with agile methodologies
• Strong analytical and problem‑solving skills
• Demonstrated drive for process improvement and risk mitigation
• Excellent verbal and written communication skills
• Self‑starter with ability to work independently and with minimal supervision
• Disciplined, detail‑oriented, and accountable for assigned responsibilities

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid