Job Description

Make digital customer communications clearer, more consistent, and more resilient by stepping into a pivotal role at JPMorganChase as the control partner supporting Digital Communications. You’ll collaborate across product, operations, technology, and governance partners to understand broad impacts, connect dependencies, and drive practical improvements. You’ll use data, automation, and strong judgement to turn insights into action.

As a Control Manager, Senior Associate in Digital Controls, you will provide risk and control coverage for the Digital Communications product and contribute control expertise to broader cross-functional digital initiatives. You’ll partner with stakeholders to identify risks, evaluate control coverage, and strengthen governance and monitoring - translating complex change into clear impacts, control needs, and actionable insights

Job responsibilities:

• Partner with stakeholders to analyze risks and controls, proactively identify gaps and new risks, determine root causes, and recommend solutions

• Design, implement, and monitor controls leveraging automation, artificial intelligence, and data analytics where appropriate

• Develop and deliver program insights and reporting (for example, key risk indicators and key performance indicators) to support business decisions

• Lead and support risk and control self-assessments, including walkthroughs and process/control mapping with cross-functional teams

• Support quality reviews and testing against established criteria; document results, identify themes, and recommend corrective actions

• Support a large, cross-team digital initiative by proactively identifying risks, mapping broad impacts and dependencies, and aligning control actions across stakeholders

• Advise on control considerations for product and process changes, including change-impact assessment and escalation

• Maintain clear documentation (processes, controls, procedures, evidence, and job aids) to support strong governance and review readiness

• Capture lessons learned and promote knowledge sharing to reduce repeat issues and improve consistency across teams

Required qualifications, capabilities, and skills:

• 5+ years of experience in financial services, with experience in controls, audit, quality assurance, or operational risk management
• Demonstrated ability to identify control gaps, assess risk, support remediation, and execute escalation procedures
• Experience analyzing moderately complex data and translating insights into clear actions and decisions
• Strong stakeholder management skills, including influencing outcomes using facts and data across multiple teams
• Experience supporting change initiatives and evaluating control impacts of process and technology changes
• Demonstrates policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation
• Strong documentation skills (process mapping, control narratives, testing evidence, procedures/job aids)
• Effective written and verbal communication skills, including synthesizing complex topics for diverse stakeholders
• Proficiency with common productivity and analysis tools (for example Excel and PowerPoint); ability to learn new tools quickly
• Systems-thinking approach to problem solving and continuous improvement

Preferred qualifications, capabilities, and skills:

• Experience supporting digital products, platforms, or technology-enabled operating models
• Familiarity with outbound digital customer communications (for example notifications or secure messaging) and related operational risks
• Experience using analytics/visualization or automation tools (for example Tableau, Alteryx, or similar)
• Working knowledge of large language models and where they can support control efficiency (with appropriate governance)
• Experience partnering with compliance, risk, and audit stakeholders on control design, testing, and issue management
• Experience facilitating walkthroughs, risk identification sessions, and control mapping workshops across teams
• Strong presentation skills, including creating executive-ready materials

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans