Job Description

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Card’s Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager Executive Director in Card’s Marketing Growth and Innovation (MG&I) business, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Initial areas of responsibility include oversight and support of Rewards/ Loyalty, Benefits and the Operations, Activation and Transformation (“OAT” aka Marketing Execution) teams. The potential also exists longer term to lead the entire 20+ person Controls MG&I team.

Job responsibilities:

• Develop a deep understanding of Rewards/ Loyalty, Benefits and the OAT teams with the Card MG&I space to serve as a trusted advisor who will identify, assess, and manage operational risk through controls mitigation.
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions.
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

Required qualifications, capabilities, and skills:

• 5+ years of experience as an Executive Director or equivalent level
• Demonstrated leadership of diverse teams comprised of at least 5 employees
• Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 15+ years of total business experience.
• Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
• Demonstrated performance management skills including ability to get high-performers promoted and manage out low performers when needed
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
• Strong project management skills and a commitment to operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred qualifications, capabilities, and skills:

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans