Job Description

Control Centre Monitoring Officer
£35,520 - £36,585 per annum

In this varied role, you will:

Monitor CCTV and help keeping the community safe by following the CCTV Code of Practice.
Support frontline teams, including the Metropolitan Police, Carry out data checks across multiple systems and maintain high‑quality reports. Handle Out‑of‑Hours calls, including raising urgent housing repairs and processing social services referrals. Play a key part in ensuring the council’s services run smoothly during the most critical hours.

Shift Pattern
You’ll be part of our Late/Night Shift team:
Shifts operate between 16:00 and 06:00 (7.2 hours per shift + 48‑minute meal break).
You’ll work three weekends out of four, as well as Bank Holidays on rotation.

This is a role for someone who understands the importance of working in a fast‑paced, out‑of‑hours environment.
You’ll be joining a dedicated team that values teamwork, and public service. Training will be provided, to assist with your development.

Please see JD here

closing date: 31st May 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.