Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with local office, you will be responsible for performing tasks involved in processing orders. You will be point of contact for our selected internal and external customers – usually by phone or via email.
Responsibilities:
Engage in effective communication with external and/or internal customers
Receive and reply to enquiries via email, phone
Plan and execute shipment orders
Process orders into TMS (Transport Management System)
Execute and manage order processing transactions accurately and in a timely manner
Route shipments, considering commodity and volume, temperature control, and transit time requirements
Proactively monitor and track ongoing shipments, react to any deviations
Maintain accurate information regarding shipment status
Communicate temperature results asap after delivery, check and note any deviations
Provide customer specific reporting
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
Skills and Knowledge:
Bachelor’s degree (preferred)
Previous experience Customer Service setting
Knowledge in Logistics would be an advantage
Fluent in English
Effective oral and written communication
Proactive customer focus
Ability to represent a positive and professional image
Good organisational skills and pay attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
We offer:
On-the-job training which allows you the opportunity to learn and begin performing your job duties.
Hybrid work that incorporates a mixture of in-office and remote work.
Schedule: Rotating schedule with every second weekend off09:00 – 18:00 (1 hour of lunch included)
#LI- Hybrid
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
€2,135.94 - €3,051.37
Affiliated Companies: World Courier (Lithuania) UAB
On August 30, 2023, AmerisourceBergen became Cencora.
Cencora is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We partner with pharmaceutical innovators across the value chain to facilitate and optimize market access to therapies. Care providers depend on us for the secure, reliable delivery of pharmaceuticals, healthcare products, and solutions. Previously known as AmerisourceBergen, our new name, Cencora, unites our 46,000+ team members under one identity in pursuit of a shared purpose: We are united in our responsibility to create healthier futures. : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #11 on the Fortune 500 and #24 on the Global Fortune 500 with more than $200 billion in annual revenue.
