Job Description

Posting number: 09677

Department: City Sheriff - Jail

Job classification: Control Center Operator

Posting type: Open

Categories: Law Enforcement

Summary

The purpose of this class is to monitor and control security operations within court and detention facilities by operating electronic security systems, controlling inmate movement, maintaining security logs and records, monitoring alarms and surveillance equipment, and ensuring the safety and security of inmates, staff, visitors, and court personnel. Incumbents perform security-related duties under the supervision of a Sergeant and are responsible for maintaining constant awareness of facility operations and responding appropriately to emergencies.

Typical Responsibilities:

• Monitor surveillance cameras, alarms, electronic doors, gates, locks, and intercom systems.
• Control inmate movement and maintain security within restricted areas.
• Screen visitors, staff, and vehicles entering secure facilities.
• Maintain accurate logs, reports, inmate movement records, and security documentation.
• Respond to security incidents and communicate with deputies, supervisors, and emergency personnel.
• Issue and track facility keys, radios, and security equipment.
• Observe and report unusual inmate behavior, medical concerns, or security risks.
• Conduct routine security checks and ensure proper operation of control center equipment.
• Maintain confidentiality while following all applicable policies, procedures, and regulations.

Minimum Requirements:

• Any combination of education and experience equivalent to graduation from high school.
• Experience in corrections, law enforcement, dispatching, security operations, or a related field is preferred.
• Must have and maintain Dispatch Certification through the Virginia Department of Criminal Justice Services (VDCJS) within the timeframe established by the Sheriff's Office.
• Must successfully pass a background check before any offer of employment or promotion.
• This position is safety-sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must possess a valid driver's license and maintain a satisfactory driving record based on the City of Hampton's criteria if required for assigned duties.

Additional Requirements:

• The incumbent may be considered “essential personnel” during city emergencies or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

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“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.”