Job Description

• Impact Play a key role in delivering positive member outcomes.
• Variety Combine administration, problem solving and data quality.
• Teamwork Collaborate across teams to support great member experiences.

About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.

The Role
As a Contribution Management Consultant, you’ll help ensure member contributions are processed accurately, efficiently and in line with regulatory requirements. You’ll take ownership of day-to-day contribution administration, maintain accurate member records and help deliver quality outcomes for members and internal teams.

You’ll also play an important part in maintaining data quality by investigating contribution-related issues and working with teams across UniSuper to resolve them. This is a hands on role where attention to detail, sound judgement and responsive service matter. In addition you will:

• Process member contributions and related account administration accurately and on time
• Maintain accurate member records and complete supporting administration
• Investigate and resolve contribution related data validation issues
• Respond to member and internal stakeholder enquiries professionally and promptly
• Follow relevant legislation, regulatory requirements and internal controls
• Keep process and control documentation accurate and up to date

About You
You’re organised, detail focused and comfortable managing work where accuracy matters. You can balance competing priorities and deadlines while maintaining a high standard of service and taking accountability for the quality of your work.

You’ll bring strong communication and problem-solving skills, along with the ability to work independently and collaboratively. Experience in superannuation or another regulated administration environment would be valuable, although we’re equally interested in the practical skills and approach you would bring such as:

• Experience delivering accurate administration in a regulated or process-driven environment
• Strong analytical and problem solving skills, with close attention to detail
• The ability to organise your workload, manage competing priorities and meet deadlines
• Clear written and verbal communication skills with a strong customer focus
• Confidence using Microsoft Office and electronic document management systems
• Knowledge of superannuation legislation, Acurity, SQL or RG146 will be highly regarded

What US offer
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

• Community, Culture & Wellbeing leave
• Access to amazing lunch & learn session including with external experts
• Mental physical and financial well-being initiatives

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.

Think Great. Create Great.