Job Description

Job Requisition ID: 52556
Closing Date: 01/15/2026
​Agency: Department of Healthcare and Family Services
Class Title: CONTRACTUAL WORKER - 10000
Skill Option: None
Bilingual Option: None
Salary: Anticipated starting salary $8,281-$10,000/mo; full salary range $8,281- $14,807/mo
Job Type: Hourly
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code:

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Department of Healthcare and Family Services, Child Support Services, is seeking a high-energy individual with experience in the formulation of policy, rules, regulations, and laws. The successful candidate will be responsible for drafting clear guidance for staff and supporting system changes, particularly in relation to the upcoming system modernization project, EPIC.

The ideal candidate will demonstrate the ability to work collaboratively with internal and external teams across the agency to ensure services are accessible, efficient, family-centered, and compliant with statutory requirements. Strong leadership skills are essential to achieve program goals, along with independent initiative, the ability to anticipate operational impacts, shape policy to align with new workflows, and communicate changes with clarity and precision.

HFS values employees with different backgrounds, life experiences, and talents.

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Contribute to EPIC modernization
• Evaluate and review rules, laws, and regulations
• Update policies and manuals
• Provide system support and recommend process changes
• Monitor, review, respond to, and assist staff with legal changes and questions
• Create and improve department forms

Minimum Qualifications

• Requires working knowledge, skill and mental development equivalent to completion of four (4) years of college
• Requires four (4) years of experience working in the development and implementation of policies, rules, regulations, and laws related to the administration of Illinois Child Support Services in compliance with Title IV-D of the Social Security Act

Preferred Qualifications

• Minimum of four (4) years of professional experience evaluating, writing, interpreting, and communicating state and federal policies, rules, regulations, and laws
• Minimum of four (4) years of professional experience working on complex child support policies, rules, regulations, and laws
• Minimum of four (4) years of professional experience drafting administrative rules related to Child Support Services
• Minimum of four (4) years of professional experience analyzing child support case information and details
• Minimum of four (4) years of professional experience developing and implementing child support programs, policies, and procedures to ensure compliance with state and federal guidelines
• Minimum of four (4) years of professional experience creating or enhancing job aids, process maps, forms, manuals, and help expert messaging
• Minimum of two (2) years of experience working with PEGASUS

Conditions of Employment

• Requires the ability to pass a background check prior to employment
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• Requires availability to work standard business hours

Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 607 E. Adams St., Springfield, IL 62704
Work County: Sangamon
Email HFS.DCSSApps@illinois.gov
Posting Group: Leadership & Management

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com