The Contractual Compliance Analyst (Analyst) is responsible for conducting in-depth investigations and enforcement actions related to the Registrar Accreditation Agreement, Registry Agreements and ICANN Consensus Policies.
This role demands specialized knowledge in the Domain Name System (DNS) and internet governance, combining understanding of technical operation of the DNS with the ability to interpret and apply complex policies and agreements unique to the DNS and ICANN. It also requires awareness of the impact of different laws, regulations, business models and other considerations on the various actors within the DNS ecosystem. The Analyst supports outreach and educational activities with various ICANN community members worldwide. The proper execution of the Analyst’s daily tasks influences the public reporting through which Contractual Compliance demonstrates the fulfillment of its mission to enforce the agreements and policies meant to preserve the stability, resilience, and security of the DNS.
Key Responsibilities & Duties:
●Review and validate complaint types, and conduct compliance investigations related to ICANN policies and agreements
●Support monitoring, outreach and enforcement activities
●Track and document compliance trending and share takeaways with and provide recommendations to more senior staff
●Recommend tools, documentation and process improvements to more senior staff
●Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs):
●Strong analytical and problem-solving skills
●Strong verbal and written communication and time management skills
●Ability to work independently and within a team environment
●Stakeholder focused
●Willingness to learn
●Flexible and able to thrive in a fast-paced, evolving environment
Education and Experience Requirements:
●Bachelor's Degree with a minimum of 2 years of related experience (data analysis, complaint handling, contracts management or compliance related experience) or 4 years of highly relevant experience
●Prior experience working for an international organization preferred
●ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English
Working Conditions & Physical Requirements:
●Work is performed in a normal office environment with limited privacy and some exposure to background noise
To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN helps coordinate these unique identifiers across the world. Without that coordination we wouldn't have one global Internet.
ICANN was formed in 1998. It is a nonprofit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It helps promote competition and develop policy on the Internet’s unique identifiers.
ICANN doesn’t control content on the Internet. It cannot stop spam and it doesn’t deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet.
