Job Description

Contracts and Planning Administrator - Northwich

Industrial Door Engineering is a long established, reputable provider of industrial door solutions across the UK. We are looking for a highly organised, proactive Contracts and Planning Administrators to join our team. This role ensures that customer orders are processed accurately, engineers are scheduled efficiently, and installations run smoothly from start to finish.

If you thrive in a fast-paced environment, enjoy coordinating people and processes, and have excellent communication skills, we’d love to hear from you.

Key Responsibilities

Order Processing and Administration

• Receive, review and validate customer orders, ensuring all documentation and specifications are accurate.
• Enter order into our internal system (Job Logic), creating works orders and job packs
• Liaise with the factory to confirm production timelines and any constraints affecting delivery.

Engineer Coordination & Work Planning

• Schedule and coordinate workloads for field-based engineers, ensuring effective use of time and skills
• Plan site visits around project readiness, customer requirements and completion of manufactured components.
• Communicate schedule updates, delays, or changes to engineers and internal teams promptly.

Project & Contracts Support

• Maintain accurate project records, including variations, updates and progress reports
• Support health & safety compliance by ensuring engineers receive relevant RAMS, permits and necessary documentation

Customer & Stakeholder Communication

• Act as a main point of contact for customers regarding order progress, installation dates and general enquiries.
• Provide timely updates to Sales, Manufacturing, Finance and other internal departments
• Help resolve scheduling or delivery issues professionally and proactively

Skills and Experience

• Experience in an administrative, scheduling or coordination role (ideally within engineering, manufacturing or construction)
• Strong organisational and planning skills with the ability to manage multiple tasks simultaneously
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy
• Proficient with Microsoft Office and comfortable using internal systems

Why Join Us?

• Be part of a friendly, supportive and growing team
• Play a key role in delivering high quality services to our customers
• Opportunities for development within a respected engineering business

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.