Arriva TrainCare 📍 UK Wide Travel Required | Permanent 📋 Reporting to Head of Depots
Arriva TrainCare is seeking an experienced Contracts Operational Delivery Manager to lead the operational and commercial delivery of key servicing contracts supporting the CrossCountry Voyager and Class 170 fleets across a network of third-party maintenance providers throughout the UK.
This is a unique opportunity to take ownership of a nationally important rail operation, working at the interface between Arriva TrainCare, CrossCountry, Alstom and multiple external maintenance partners to ensure the safe, compliant and efficient delivery of fleet servicing activities.
As the operational lead for non-Arriva TrainCare servicing locations, you'll oversee service delivery, contractual performance, safety compliance, audit activity, commercial matters and stakeholder relationships across several strategically important sites.
Arriva TrainCare provides high-quality overhaul, maintenance and servicing solutions for passenger rolling stock, locomotives, freight wagons and track plant.
Operating from six strategic locations across the UK, we play a critical role in maintaining the reliability and availability of fleets that keep the country moving.
As part of Arriva, our people are guided by three core values:
Working directly for the Head of Depots, you'll be responsible for the operational delivery of contractual obligations relating to the servicing of the CrossCountry Voyager Fleet and Class 170 Fleet across several third-party maintenance facilities, including:
You'll become the principal operational interface between Arriva TrainCare and key customer stakeholders, ensuring maintenance activities are delivered safely, efficiently and in accordance with contractual, regulatory and customer requirements.
This role combines contract management, operational leadership, commercial oversight, safety assurance and stakeholder engagement, making it an ideal opportunity for someone who enjoys working across complex rail operations.
What You'll Be Responsible For
You'll be an experienced operational or contract management professional, ideally from a rail, engineering or maintenance environment, with the ability to manage multiple stakeholders, drive performance and ensure contractual commitments are delivered safely and effectively.
What's Different About This Role?
This is more than a traditional contract management position.
You'll be responsible for overseeing the delivery of servicing activities across a geographically dispersed network supporting one of the UK's largest regional train operators, working closely with CrossCountry, Alstom and multiple depot operators while influencing operational performance, commercial outcomes, safety assurance and long-term customer relationships.
The role offers significant autonomy, visibility and influence across Arriva TrainCare's national operations and will suit someone who enjoys balancing operational excellence, stakeholder management and commercial delivery.
Ready to Make a Difference?
If you're looking for a role where you can directly influence rail service delivery, build strategic customer relationships and lead operational excellence across multiple UK locations, we'd love to hear from you.
Apply today and be part of the team keeping Britain's railway moving.
Arriva is the leading passenger transport operator in Europe, employing around 36,200 people and delivering 1.5 billion passenger journeys each year, with businesses across 11 European countries.
Our services include local buses (scheduled and demand-responsive); inter-urban commuter coaches; local, regional and national train services; waterbuses, bicycles and school transport.
We operate passenger transport services in Czech Republic; Croatia; Hungary; Italy; Netherlands; Poland; Slovakia; Slovenia, Spain and the UK. We also have a rolling stock leasing company in Romania.
