Job Description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Contracts Officer

Sanctuary Care Head Office, Worcester

£33,397 increasing to £35,144.20 after 12 months service

35 hours a week – hybrid 2 days working from home

Care that changes lives – including yours. Shape services through effective contract management

We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Contracts Officer to our friendly team at Sanctuary Care Head Office in Worcester. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make.

We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there.

When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

• Evaluate and analyse contract performance across a portfolio of mid‑ to high‑value Local Authority and NHS ICB accounts, identifying financial risks and recommending effective solutions
• Plan and deliver contract management activity, monitoring contracts against specifications to ensure compliance with legislation, regulatory standards, procurement processes, and contractual terms
• Build and maintain strong working relationships with internal stakeholders and external partners, proactively identifying and addressing service delivery and financial performance issues
• Lead and support end‑to‑end bid processes, from review and approval through to submission and award, ensuring high‑quality tenders and supporting strong win rates
• Maintain accurate and effective filing systems, databases, and records to support robust contract management and service delivery tracking
• Identify, assess, and escalate risks within the contract portfolio, working with senior colleagues to ensure timely mitigation and resolution
• Support continuous improvement by contributing to projects, service developments, and change programmes aligned to team and organisational objectives

Your skills

• Demonstrable experience in a similar role, consistently delivering high‑quality outcomes
• Strong understanding of relevant legislation, regulations, and best practice, with the ability to apply this effectively in a practical setting
• Proven ability to manage competing priorities, meet deadlines, and perform under pressure
• Sound working knowledge of contract management processes and their application to support effective service delivery
• Strong analytical and problem‑solving skills, with the ability to identify issues and implement appropriate solutions
• Excellent stakeholder management skills, with a proven ability to influence and build effective relationships with third‑party suppliers and partners to achieve positive outcomes

Your rewards

You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care.Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-care.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.