Job Description

About Unily

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose 

As a member of the Contracts team, you will provide practical contracting support across both new business and existing customer relationships, acting as a primary contact for new business deals and renewals. The role focuses on negotiating new business agreements, drafting renewals and related amendments, managing incoming contracting requests, maintaining standard templates, and keeping contract records accurate and up to date.

You will work closely with the Legal and Privacy teams and act as a primary point of contact for CSG, Sales, Finance, and other stakeholders. You will manage both new business inquiries and a high volume of renewal activity, typically within short turnaround times. This will include negotiating new customer agreements, preparing renewal amendments, and managing more bespoke amendments for legacy or non-standard agreements. You will also maintain and manage templates, provide reporting based on contract terms, and respond to contract-related questions from across the business.

The Contracts Manager will take ownership of a broad portfolio of commercial agreements, supporting both new business opportunities and renewals from initial review through negotiation and execution. Working closely with Sales and the wider business, you will proactively progress contracting discussions, navigate legal and commercial considerations, and help move deals forward efficiently while protecting the interests of the business.

Main Responsibilities:

• Manage the Contracts queue by reviewing, prioritizing, assigning, and progressing requests in a timely manner, ensuring new business deals and renewals move through the contracting process efficiently.
• Take ownership of new business contracts from initial review through negotiation and execution, working directly with Sales and other internal stakeholders to progress deals and resolve contractual points.
• Review, draft, and negotiate customer agreements, including MSAs, order forms, amendments, renewal agreements, and other commercial contracts.
• Act as a primary point of contact for contracting requests and questions from Sales, Account Managers, CSG, Finance, and other internal stakeholders.
• Manage contract negotiations with customers and their legal or procurement teams, using approved positions and guidance to resolve contractual and commercial points and escalating more complex or higher-risk matters where appropriate.
• Prepare and adapt approved standard templates for new business, renewals, and related customer contracting needs, often within short turnaround times.
• Draft renewal amendments, MSA amendments, substitution agreements, and other documents needed to support new and existing customer relationships, including moving customers from legacy or non-standard contracts onto current terms.
• Review customer-proposed terms and contract redlines, identify key contractual or commercial issues, and work with internal stakeholders to determine an appropriate response.
• Support more bespoke or complex agreements by gathering instructions, reviewing proposed terms, coordinating input from relevant stakeholders, and escalating substantive legal or commercial points where appropriate.
• Maintain current template versions and ensure the correct approved template and contracting position is used.
• Coordinate with Legal, Privacy, Finance, Sales, CSG, and other stakeholders to obtain the input and approvals needed to progress contracts through to completion.
• Save drafts, redlines, stakeholder approvals, final versions, and signed agreements in the appropriate shared drives and contract systems.
• Maintain accurate contract and request information in Salesforce, Conga, SharePoint, SimpleDocs, and other relevant systems.
• Coordinate and track internal approvals and signature routing, and ensure completed agreements are returned, recorded, and filed correctly.
• Track new business and renewal contracting activity and provide regular status updates to the Contracts team and relevant stakeholders.
• Identify opportunities to improve contracting processes, templates, guidance, and ways of working to support efficient and consistent contract management.
• Carry out other contract management activities as needed.

Knowledge, Skills and Experience Needed for the Job:

• Relevant experience in contract management, legal operations, sales operations, customer renewals, new business, or a similar business support role.
• Experience preparing and managing contracts, amendments, templates, or other business documents; experience in a software or SaaS environment is helpful but not essential.
• Strong organizational skills, with the ability to manage a high volume of requests and meet short turnaround times.
• Excellent attention to detail and a consistent approach to document control, version management, and record keeping.
• Clear written and verbal communication skills and confidence working with internal stakeholders.
• Confident using Microsoft Word and Excel and comfortable learning systems such as Salesforce, SharePoint, Conga, and SimpleDocs.
• Able to identify when a request falls outside an approved template or process and should be escalated.
• An interest in developing broader commercial contracting knowledge over time.

Required Attributes:

• Reliable, organized, and comfortable working in a fast-paced environment
• Proactive and responsive, with a calm and practical approach to competing priorities.
• Able to follow established templates and processes while asking questions and escalating when needed.
• Collaborative and able to work effectively as part of a busy team.

The listed responsibilities are not exhaustive. Duties may change as business needs evolve. The employee may be asked to undertake other reasonable duties consistent with the nature and level of the role.

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work for Unily?

In addition to a generous base salary and commission plan, here are somethings we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.

We offer a fantastic suite of benefits: 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday! We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.

Our commitment to sustainability and giving back to the community. We know working for an organization that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

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