Job Description

This entry-level, full-time position requires work to be done from our Milwaukee office.

We cannot provide Work Visa support for this role at this time.

ABOUT US

Expert Institute is the nation's leading expert consulting and insights platform, helping client law firms win more cases and increase their client outcomes. Established in 2010, Expert Institute has grown significantly to support over 5,000 of the best law firms nationwide, across all areas of practice.

We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ, leveraging proprietary data and analytics, to give our client law firms a winning edge for everyone they represent

At Expert Institute, at our core, we provide exceptional tools and resources for trial attorneys. Trial attorneys who want the best outcome for their clients. Trial work is demanding and intense and so is the work we do every day at Expert Institute. We believe a winning spirit requires a relentless commitment to high performance and that we win as a team. And everyone on the team will do their best every day to make sure we win together.

That's a winning mindset. If you have it, we'd love to hear from you.

Analysts act as consultants to provide the research and insight that clients need to make an informed, data-backed decision. This team plays a critical role in supporting engagements where revenue is generated through managed billing. Under this business model, our company manages all billing and invoicing between expert consultants and attorney clients.

On a daily basis, you will:

• Receive and review invoices from different individuals (Experts) for accuracy and completeness, ensuring all required itemization is included.

• Enter invoice data into Salesforce and generate corresponding client-facing invoices.

• Send invoices to attorney clients and follow up as needed to ensure timely payment.

• Maintain clear, consistent communication with both experts and attorneys via email and phone.

• Manage follow-ups and clarifications related to invoice submissions, payments, and related documentation.

• Provide exceptional customer service and maintain professionalism in all interactions.

Qualifications

What You Bring:

• A desire for a promising career (not just a job) and a willingness to put in the time to succeed.
• A corporate internship or relevant experience is beneficial.
• Strong communication skills, both written and verbal, with the ability to engage professionally on the phone with experts and attorneys.
• A client-focused mindset – prior customer service, research, or consulting experience is a huge plus.
• Critical thinking and attention to detail to assess expert credentials and case requirements effectively.
• A self-motivated, competitive drive, with the ability to multitask and work autonomously.
• A collaborative, team-oriented approach with a commitment to excellence.
• Tech-savvy and adaptable, comfortable using cloud-based solutions like Salesforce.
• A bachelor’s degree, in a major with research as a foundation, is beneficial but not required

Additional Information

Why Join Us?

• Gain insider exposure to the legal industry and high-profile litigation.
• Develop invaluable research and analytical skills applicable across industries.
• Work in a dynamic, fast-paced environment where no two cases are the same.
• Be part of a team that values curiosity, innovation, and professional growth
• And, in addition to best in class benefits, including a 401(k) match, we provide lunch in the office on Wednesday and Friday.

This role operates Monday - Friday 8:00AM - 5:00 PM CST (Hybrid)

If you’re looking for an engaging role that blends research, communication, and client service, we’d love to hear from you!

All your information will be kept confidential according to EEO guidelines.