Job Description

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

This is a temporary position of 9 months

The Contracts Engineer will own the end-to-end customer order journey: from first click to final delivery.

You'll orchestrate across engineering, purchasing, and manufacturing to turn requirements into reality. Keep customers informed, expectations exceeded, and issues solved before they become problems. You're not just managing orders; you're building trust and delivering excellence at every touchpoint.

Key Responsibilities

• Process and manage customer orders and amendments using the MRP system.
• Provide accurate quotations, pricing, and lead times.
• Handle order queries and ensure customer requirements are clearly understood.
• Liaise with customers and internal teams to coordinate deliveries and special requests.
• Conduct order contract reviews with accuracy and diligence.
• Collaborate with Engineering to prioritise and progress engineered orders.
• Work with Quality to investigate and resolve customer complaints.
• Issue credit notes and manual invoices as required.
• Manage daily workload to meet priorities, customer expectations, and reduce delays.
• Support continuous improvement initiatives within the team and wider business.

Qualifications

• 2 to 5 years of relevant experience in a similar role (Contracts Engineering or Customer Service in technical industry)
• Understanding of engineering drawings
• Commercial awareness or a background in Customer Service
• Knowledge of material pricing

Desirable

• Experience of the valve & actuators industry

Additional Information