Job Description

About the job.

We’re looking for a Contract and Services Manager to join our team within the Business Services Directorate. Within this role, you’ll lead on the delivery of a range of corporate service contracts and associated SLAs which provide essential business services to the whole of National Highways.

But that’s not all, you’ll liaise closely with internal and external stakeholders to ensure that governance is followed, and terms and conditions of the contracts are met. As well as overseeing any changes required to the supplier contracts to make sure the service continues to operate in line with key strategic drivers whilst constantly creating improvements to maximise financial and operational performance and minimise organisational risk.

• To lead on the day-to-day delivery, implementation of strategy and any changes to requirements of a range of corporate service contracts including but not limited to contract management of Hire Car, Hire Car Insurance, Public Travel & Accommodation, External Venue Bookings, Courier and Specialist Movements, Office Supplies and Public Broadcast Music licensing.
• Work with internal and external stakeholders to understand business / contract objectives implementing any resulting changes and deliver in accordance with these. Secure funding for all contracts by completing the necessary documentation, ensuring that governance is followed, and procurement regulations are adhered to. Responsible for ensuring the terms and conditions are met and to oversee the financial management for each contract.
• Collaborate with Commercial & Procurement to manage tender exercises. Manage development of specifications and pricing models and ensure compliance of all required documents. Coordinate tender assessment panels, evaluate tender documentation and consensus meetings. Manage delivery of project in accordance with timescales and governance.
• Responsible for overseeing the payment mechanisms and managing financial approvals following purchasing processes. Ensure all invoices are paid to contract terms and appropriate controls are in place for managing payment assurance. Ensure accurate accounting across each contract by collaborating with our Financial Business Partner and Payables team.
• Be responsible for the operational delivery of the services by managing the workload of supporting staff. Produce publishments, communicate important information and updates company wide. Provide day-to-day BAU and administrative cover when team members are absent.

About you.

• Ability to understand contract models and related procurement systems, and to assimilate and implement as necessary relevant company-wide procedures, policies and guidelines.
• Contract, commercial and project management experience, with a track record of managing budgets.
• Experience of collecting, analysing and reporting contract performance management data and information.
• Demonstrable track record of strong stakeholder management skills and capability in order to build professional relationships.
• Knowledge and experience of using standard office software products to enable the production and maintenance of a range of complex documents and spreadsheets.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Business Services plays a crucial role in supporting the efficient operation and growth of the strategic road network. We provide a wide range of essential services across the organisation, ensuring that all functions run smoothly and effectively. We work behind the scenes to support the delivery of high-quality infrastructure and services, ensuring that National Highways meets its commitments to safety, sustainability, and customer satisfaction.

Our key areas of focus include procurement, finance, human resources, IT, and strategic planning. We ensure the company operates efficiently, delivers projects on time and within budget, and meets the needs of stakeholders. By offering expert advice, managing resources, and driving operational excellence, we support National Highways in achieving its mission of maintaining and improving the road network across the country.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds