Job Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

The Contracts & Billing Specialist is primarily responsible for supporting the administration, coordination, and governance of customer and supplier contracts across the organization. The role focuses on ensuring contractual compliance, proper documentation management, timely approvals, and effective coordination between business functions.

In addition, the role provides support to billing operations to ensure invoicing activities are aligned with contractual terms, commercial agreements, and company procedures. The position works closely with operations, finance, procurement, sales, and clients to support operational efficiency and commercial compliance.

Contract Administration Responsibilities

• Manage and coordinate the preparation, review, processing, and administration of customer and supplier agreements, amendments, and related contractual documentation.
• Coordinate internal approval workflows and ensure contracts contain all required commercial, operational, and compliance information prior to approval and execution.
• Monitor contract validity, renewals, amendments, expirations, and outstanding agreements to ensure timely follow-up and compliance.
• Maintain organized contract repositories and ensure proper document retention in accordance with company policies and audit requirements.
• Liaise with internal stakeholders regarding contractual documentation, approvals, commercial terms, and compliance matters.
• Support implementation of contractual governance procedures, internal controls, and company policies.
• Assist with audit requirements by providing accurate contractual documentation and records.

Billing Responsibilities

• Support invoicing activities in line with approved contracts, pricing structures, and company procedures.
• Verify supporting commercial documentation prior to invoicing, including purchase orders, service reports, client instructions, and operational records.
• Assist in resolving billing discrepancies, invoice corrections, credit note reviews, and pending invoicing matters.
• Maintain accurate records within ERP, billing, and contract management systems.
• Prepare reports and assist with KPI tracking related to billing performance and operational compliance.
• Support process improvement initiatives related to billing accuracy and operational efficiency.

Compliance & Governance

• Ensure adherence to company policies, delegation of authority, internal controls, and compliance procedures.
• Maintain confidentiality of sensitive contractual and financial information.
• Ensure all activities are performed in compliance with company standards and applicable regulations.
• Support continuous improvement initiatives related to contract administration and billing processes.

Systems & Reporting

• Utilize ERP systems (e.g., Oracle/BOSS) and contract management systems for administration and reporting activities.
• Maintain accurate data within billing and contract management platforms (e.g., FOCUS/SharePoint).
• Prepare reports related to contract status, renewals, compliance tracking, and billing support activities.
• Support process automation and operational efficiency initiatives within the department.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Law, Accounting, or related field.
• 2-5 years of experience in contracts administration, commercial operations, billing support, or related functions.
• Strong exposure to contract workflows, commercial documentation, and approval processes.
• Experience working with ERP systems and document management platforms is preferred.
• Familiarity with compliance procedures, governance frameworks, and operational controls is advantageous.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work effectively under deadlines.
• Strong communication and stakeholder coordination skills.

Preferred Skills

• Strong understanding of contract administration and commercial documentation processes.
• Familiarity with invoicing procedures and billing coordination activities.
• Knowledge of contractual governance, compliance, and approval workflows.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical and problem-solving skills.