Job Description

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by: Sunday, August 16th, 2026

Salary
Range: $57,346.00 to $86,019.00 per year.

Hiring Range: $57,346.00 to
$80,000.00 per year.

This
is an exempt (salaried) position. Pay
rates are based on education, skill, experience level and internal equity.
Internal equity considerations include an assessment of the applicant’s salary
history and qualifications in comparison to the market rate and requirements
for the job.

At Mecklenburg
County, you’ll have the chance to build a career as unique as you are with
support, inclusive culture, and technology to become the best version of you.
We’re counting on YOUR unique voice and perspective to help Mecklenburg County
become even better, too. Join us and build an exceptional experience for
yourself, and a better working world for all.

The
Mecklenburg County Department of Child, Family, & Adults Services strives
to strengthen families and communities through a safety-net of services,
collaborations, and hope. Our vision is to define and cultivate an
organizational culture that is more compassionate and understanding toward each
other and our clients.

Services
For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg
County Department of Child, Family, and Adult Services. The division is responsible for three main
program areas: Adult Social Work Services, the Senior Citizens Nutrition
Program, and the Mecklenburg Transportation System (MTS).

Position Specific Information

The Mecklenburg Transportation System (MTS)
provides coordinated non-emergency and general public transportation to
eligible residents in Mecklenburg County.

The Contracts Administrator / Social Services
Program Coordinator is responsible for managing and overseeing contracts
related to purchased transportation services within the Mecklenburg
Transportation System (MTS). This includes ensuring vendor compliance,
maintaining safety and service standards, and supporting program integrity
through detailed monitoring and documentation.

In addition, the Contracts Administrator leads
community engagement and outreach efforts, helping residents understand
available transportation services, strengthening relationships with community
partners, and ensuring equitable access for all eligible populations.

Position
expectations include, but are not limited to:

Contract Management & Compliance

• Oversee all contracts for purchased transportation
  services.
• Monitor contracted
  transportation providers to ensure compliance with safety standards,
  service requirements, and contractual obligations.
• Conduct scheduled and
  unscheduled on‑site provider assessments to ensure compliance with the
  MTS System Safety Plan.
• Review provider-reported
  complaints, investigate issues, and determine corrective actions.
• Maintain and audit compliance
  documentation, performance records, and safety-related training
  requirements.
• Ensure correct application of
  federal and state policies regarding program and funding eligibility.
• Facilitate regular communication
  and meetings with contracted vendors to provide updates, clarify
  expectations, and address concerns.

Program Coordination & Reporting

• Prepare monthly, quarterly, and annual reports
  reflecting contract performance, vendor compliance, and operational
  needs.
• Support ongoing program improvements by monitoring
  trends, identifying challenges, and proposing solutions.
• Coordinate internally with supervisors and staff
  to ensure consistent communication and program alignment.

Community Engagement & Outreach

• Represent MTS in community events, informational
  sessions, and outreach activities to raise awareness of transportation
  options.
• Build and maintain partnerships with community
  organizations, service providers, and advocacy groups to strengthen
  transportation access.
• Develop outreach materials and messaging that
  explain program eligibility, resources, and transportation procedures.
• Gather community feedback and relay insights to
  leadership to guide program enhancements and service equity efforts.
• Serve as a liaison between the community and MTS
  to ensure client needs are clearly communicated and addressed.

Stakeholder & Staff Collaboration

• Coordinate and facilitate internal meetings
  focused on contract monitoring, vendor performance, and program goals.
• Participate in professional trainings, workshops,
  and conferences related to contract oversight, transportation safety,
  and social services.
• Work closely with internal teams to support
  quality control, program readiness, and compliance needs.

Business
hours are Monday – Friday, 8 am to 5 pm. Office location is 3205 Freedom
Drive, Charlotte, NC 28208.

Coordinate
and supervise the overall functions of a program within social services.
This position, under minimal supervision, is responsible for ensuring
quality control and appropriateness of the program, coordinating special
projects, and preparing applicable reports.

Essential Functions

Coordinate and supervise program activities and assist in the development of program.
Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers.
Review and audit staff cases and workloads to prioritize duties and referrals for new cases.
Participates in staff conferences regarding programs.
Investigate and take action on requests, suggestions or complaints concerning services in the assigned area.
Monitor current programs and assist with the development of new programs.
Complete monthly and quarterly program reports.
Participate in staff conferences, workshops and other learning regarding assigned programs.
Provide leadership to staff members.
May be required to staff shelters in the event of disaster.

Minimum Qualifications

Experience: Minimum of three years of social services
or human services experience.

Education: Bachelor's degree in a related field.

Combination of relevant education and relevant experience
accepted? Yes

Licenses and Certifications:
Requires a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges

Preferred Qualifications

Experience with NCTracks Operations or similar provider communication portals.

Experience with FTA and FMCSA compliance guidelines.

Knowledge of or experience in contract management.

Knowledge of or experience in community engagement strategies.

Availability for occasional after-hours support related to vendor or community needs.

Knowledge, Skills and Abilities

Knowledge of
Customer service principles
General social work principles and available resources
Social Services procedures, practices and methods
Case management methods and techniques
Applicable Federal, State, and local laws, rules, and regulations

Skills
Intermediate computer skills in Microsoft Office Suite

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate
noise.

Reasonable Accommodations
Statement

To accomplish this job successfully, an
individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable
accommodations may be made to help enable qualified individuals with
disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an
all-inclusive list of job-related responsibilities, duties, skills,
requirements or working conditions. Other duties may be assigned based on
business need and the supervisor’s request. Mecklenburg County reserves
the right to revise the job description at any time. Designated positions
may be required to assist in emergency and/or disaster situations.