Job Description

Contractor Support to CAPDEV Quality Management Branch, Quality Assurance Analyst

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

This position provides contractor support to the Capability Development (CAPDEV) Quality Management Branch (QMB) at Headquarters Allied Command Transformation (HQ SACT). The QMB is responsible for developing and managing the CAPDEV Quality Management System (QMS) to deliver independent, risk-based assurance of capability development processes, ensuring outputs, products, and services meet customer expectations and comply with NATO policies and standards. The Quality Assurance Analyst will assist in conducting independent audits of processes, functions, and activities, as well as quality control of outputs against agreed criteria and metrics. The role supports Capability and Program Directors by performing independent assessments of performance across cost, schedule, scope, and risk tolerances; producing risk-based quality reports; and identifying quantified improvement opportunities using process metrics to forecast benefits and efficiencies. Additional responsibilities include identifying and resolving Corrective and Preventive Actions (CPA) to manage risk and remediate issues, supporting the identification and capture of programmatic and capability risks, and developing actionable recommendations and potential response activities.

The analyst will leverage metrics and KPIs for external benchmarking, foster a culture of quality and continuous process improvement through monitoring, measurement, and analysis, and support process owners in implementing improvement activities to increase process maturity and prevent issues. The role also supports CUR/UR and other acquisition processes to ensure quality and consistency across NATO requirements management and NATO Life Cycle Management (LCM) processes. It assists Business Analysts and Capability Program Directors in maintaining the quality of capability requirements and traceability throughout the lifecycle, ensuring that requirements are developed to NATO standards across all DOTMLPFI lines of development Doctrine, Organization, Training, Materiel, Leadership, Personnel, Facilities, and Interoperability and that dependencies with other capabilities are identified and managed. By delivering these functions, the Quality Assurance Analyst ensures compliance, mitigates risk, and drives continuous improvement to enhance interoperability, deployability, and sustainability of Alliance forces.

JOB RESPONSIBILITIES:

• Provide independent quality assurance of information, management products and processes, and quality reports for CAPDEV leadership.
• Provide quality assurance expertise in support of HQ SACT's program management and requirements engineering and specifically in support of Requirements Managers undertaking the Identification, elicitation, capture, analysis, evaluation, integration and maintenance of high-quality capability (business) requirements.
• Support the ongoing development, and maintenance of the requirements repository and requirements related information and the achievement and maintenance of the organization's requirements and quality expectations.
• Support the development and maintenance of processes relating to capability development and delivery. Contribute to the development of directives and standard operating procedures that relate to capability development and delivery including requirements development and management and the ACT Requirements Repository.
• Contributes to organizational continual process improvement activities.
• Participate in workshops, seminars, conferences and meetings in support of the activities above.
• Perform additional tasks as required by the COTR related to the labor category.

REQUIRED QUALIFICATIONS

• A University Degree in engineering, management, information systems, accounting, economics, finance, business administration, public administration, operations research, program and project management or related disciplines.
• Five years' experience in the last 10 in the field of quality assurance including requirements for engineering processes.
• Demonstrated minimum NATO or National SECRET clearance with the appropriate national authority for the duration of the contract.
• Nationality of one of the NATO Countries.
• Demonstrated proficiency in English as defined in STANAG 6001 (Standardized Linguistic Profile (SLP) 3333 - Listening, Speaking, Reading and Writing) or equivalent.
• Demonstrable recent (i.e. in the last 5 years) experience working in support of processes that were formally certified in accordance with the ISO 9001 standard.
• Experience with IBM Rational Engineering Lifecycle Management (ELM), DOORS Next or equivalent tool for quality assurance and requirements engineering including personal use of quality assurance tools for evidence-based quality reporting.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with HR@deftec.com if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO STATEMENT

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.