Job Description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This role provides various support functions for the Contractor Relations team in the Home Warranty Division.

Point of contact for Contractor network. Coordinate and provide day to day administration and support of the FAHBP contractor network in terms of account maintenance, claims support, invoice support, web portal training, master record updates, work items, NT’s (No Techs), Work Order Offers, emergencies, and overall support to the department.

What You'll Do:

• Resolve service issues such as work items, emails, voice messages/team rotary or other requests
• Assist contractors with information on Home Warranty policies, procedures, coverage, and non-covered items
• Maintain database information (zip codes, covered areas, address, email, phone, brand exceptions, etc)
• Responsible for contractor portal training, assisting contractors with invoice issues and payment process. Inactivate/activate contractors due to vacation or bookings while ensuring proper trade coverage. Includes summer season and holidays
• Assist Contract Recruiter Specialist in keeping all contractor documentation current, including licensing, insurance, and workers’ compensation
• Contact outside technicians to service when a no tech occurs
• Follow-up with Outside Reimbursement (OSRs) to recruit as a new FA contractor
• Recruit new hires in impact areas as directed by the Supervisor and CRM. Assist with ongoing department projects and initiatives
• Responsible for weekly work order offer system reporting, compliance metrics, and ongoing discussions with contractors

What You'll Bring:

• High School Diploma or equivalent
• Typically has 2+ years of related experience
• Strong customer service skills
• Organized and detail oriented
• Solid communication skills, both verbal and written
• Working knowledge of Microsoft Office
• Understanding of invoicing process

Pay Range: $20.34 - $27.12 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.