Job Description

Jon Description:

Key responsibilities for this work order include the following:

• Ticket handling, Printer fixing, Chromebook fixing and inventory.

Technical support and problem resolution

• Take the lead in resolving technical issues that require on-site support.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Act as the liaison between on-site operations and the remote IT support team overseas.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Works closely with the remote service desk team to resolve technical issues.

Customer support and service

• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses them appropriately.
• Ensures client satisfaction by following up on issue resolution and providing necessary support.
• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.

Requirements

-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays

-Have your own transportation

-Will require background check clearance post selection as it is a client pre-requisite