Job Description

Contractor, Information TechnologyCountry: China

Key Responsibilities
• Provide first-level support for Microsoft technologies, including Windows OS, Office 365 including TEAMS, and other Microsoft applications.
• Set up and support corporate mobile devices running on iOS platform.
• Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting, financial and tax filing, and market data.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.
• Assist with the installation, configuration, and maintenance of computer systems and applications.
• Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.
• Execute off-hours configuration changes, support new releases and cyber controls execution.
• Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies, including but not limited to, periodic vulnerability scanning, patching, system hardening, etc.
• Support network connectivity issues and escalate complex problems to higher-level support teams as needed.
• Provide excellent customer service and maintain a professional demeanour in all interactions.
• Assist with user account management, including password resets and access permissions.
• Participate in IT projects and initiatives as required.

Add Value Points
• Proven experience in supporting non-corporate network of workstations to fulfil China local regulatory reporting obligation.
• Working knowledge of Service Now for handling of support tickets and requests.
• Experience in scripting for automation of processes.
• Proactive and willing to take more responsibility to coordinate other APAC IT related work, project.

Job Requirement
• University degree / qualifications, Bachelor degree in computer engineering or information systems related field is preferable.
• Between 8-10 years of experience in an IT production supporting or infrastructure support. Previous experience in working with a foreign bank is preferable.
• Technical and hands-on on Microsoft Windows platform and office suite. Knowledge in networking and telecommunication technology are must. Any certification in CISCO devices is a plus.
• Experience in the dealing room turret setup, VOIP phones, Video Conference systems, and mobile phone setup.
• Detail-oriented, quick learner, strong problem-solving skills that can help end-user IT issues independently.
• Good interpersonal skills, good communication skills, can work under tight deadlines and under pressure.
• Good command of spoken & written English and Chinese language.