We are recruiting for a User Researcher / Service Designer to join a focused three-person squad alongside a Tech Lead and a Product Analyst, refining, validating, and sizing discovery epics to give executive leadership the confidence to fund and greenlight initiatives into full delivery for one of our clients.
AND Digital is a technology company focused on accelerating digital delivery and dedicated to closing the digital skills gap. Since 2014, we have partnered with organisations to build better digital products and stronger digital teams.
Our client is transitioning to a focused house-of-brands model underpinned by a commitment to deliver a modern luxury experience across all digital and physical touch points. While high-level customer journeys have been established, the underlying operational processes and technical systems required to deliver a frictionless experience remain fragmented. Following an initial hero-journey discovery, this phase focuses on connecting the overarching customer vision to internal enterprise operations, dealership workflows, and architectural enablers, with a dedicated focus on the North American retail network.
Expected Outcomes By the end of this refinement phase, leadership will have a clear, evidence-based view of the customer, operational, and system considerations underpinning each recommended initiative.
AND Digital is an equal opportunity employer and welcomes applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
We champion tech that helps people work smarter, but we want to get to know you! If you use AI to assist with your application or interview prep, please ensure all information submitted remains an accurate, truthful representation of your personal achievements and capabilities rather than generating false or misleading information. We may reject applications where AI is used inappropriately at any stage of the recruitment process.
AND Digital is on a mission to close the world’s digital skills gap. We do that by doing things differently when we work with our clients, communities and colleagues. Instead of working FOR exciting brands (like British Airways, Heineken and Nike), we work WITH them, and that's not just a party line. We combine our people with our clients' people to form a single project team, so collaborative you can't tell our ANDis from our clients. By working together, we help our partners understand and map out the challenges they're trying to solve. Then, by building their digital products as one team, we teach them the same digital skills we have. That means when we leave, they can own their apps, websites and future projects independently. Pretty cool huh?
We have cross-functional teams working across the UK, Netherlands and East Coast US - and growing by demand. Our unique, city-based Club model means we can offer the agility and personalised service of a small local company, with the security and clout of a global organisation.
