NexusTek

CONTRACT Systems Engineer

NexusTek  •  San Francisco, CA (Onsite)  •  5 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Title: Systems Engineer (Contract)

Engagement: 6 months

Location: This role requires the engineer to be dedicated 100% on-site with one of our clients in the Brisbane, San Francisco region.

Start Ideally July 2026

Monday - Friday | 8:00 am - 5:00 pm Pacific, after hours as needed.
Who you are
You are a reliable and communicative IT professional who excels in providing Tier I and II consultative support, adept at troubleshooting Windows server and networking issues while ensuring seamless client interactions. Your strong problem-solving skills and collaborative approach enable you to effectively coordinate with account teams and deliver tailored solutions that enhance client satisfaction and operational efficiency.
Qualifications
  • Combination of education, training, and experience demonstrating required technical knowledge and skills.
  • Proficiency in troubleshooting hardware, software, and Microsoft 365 applications.
  • Required - Intermediate knowledge of networking concepts, including firewalls, routers, and switches with ability to perform basic configurations.
  • Required - Experience with Azure cloud services, SonicWall/Meraki devices, and Cisco network equipment.
  • Required - Strong skills in Windows 10/11 troubleshooting and VPN client configuration.
  • Required - Experience with Active Directory and Entra ID administration tasks
  • Demonstrated ability to interact professionally with clients at all levels.
  • Excellent organizational skills and ability to manage multiple priorities.
  • Effective communication skills and ability to explain technical concepts to non-technical users.
  • Adaptability and willingness to learn new technologies
  • You are able to lift up to 50lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and load equipment.
  • Preferred certifications:
    • CompTIA A+ and Network+
    • Microsoft 365 certifications (MS-900, MD-102)
    • ITIL Foundation.
You know how to: 
  • Serve as an onsite technical contact for end users, delivering exceptional in-person IT support while building trusted client relationships.
  • Troubleshoot and resolve Tier 1 and Tier 2 technical issues related to hardware, software, and network infrastructure.
  • Manage and document all issues in the ConnectWise ticketing system, maintaining detailed notes until resolution.
  • Collaborate with client IT leadership and remote service teams, escalating complex issues when necessary.
  • Maintain comprehensive documentation of client systems and configurations.
  • Identify recurring issues and propose proactive improvements to enhance client experience.
  • Manage user accounts and access through Active Directory and Entra ID.
  • Balance competing support requests while ensuring adherence to SLAs.
  • Uphold confidentiality and security best practices for all client data and systems.
NexusTek

About NexusTek

Trusted by thousands of businesses, we specialize in providing IT services that include hybrid cloud hosting, cybersecurity, data and AI, managed IT services, and IT consulting. Our comprehensive offerings provide tailored solutions that drive performance, enhance security, and foster growth. We leverage the latest technology and strategic partnerships to deliver proactive, innovative solutions that address your business challenges and support your long-term success.

For additional information, please visit https://www.nexustek.com.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Greenwood Village, Colorado
Year Founded
1996
Website
nexustek.com
Social Media